Care Coordinator - DMV - Alexandria

Alexandriamid

HealthcareCare CoordinatorHealthcare Non-Clinical

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Quick Summary

Overview

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most.

Technical Tools

HealthcareCare CoordinatorHealthcare Non-Clinical

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.

The Opportunity:

Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.

This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week.

Responsibilities

~1 min read

→Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
→Manage the schedule of daily appointments and walk-ins
→Take and make calls and communicate via email to other Vet Practices and clients as necessary
→Keep our common areas clean and well stocked
→Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
→Perform other duties as assigned by your team leaders

At least 1 year of experience in customer service, hospitality, or client facing receptionist positions
Experience in the veterinary industry preferred
Excellent written and verbal communication skills
High attention to detail and ability to multitask with accuracy and efficiency
A high comfort level typing and utilizing multiple computer systems
Prior experience in veterinary practices or animal care is a plus