Remote Credentialed Veterinary Technician

• Competitive Pay: $18-$22/hour (based on experience)
• Comprehensive Benefits

• Medical, Dental & Vision Plans
• $0 monthly premiums for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Pet Bereavement Leave
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8,000)

• →Provide medically appropriate tele-triage, patient assessment, and case direction
• →Communicate diagnostic results, treatment plans, and education to clients
• →Support DVMs with care delivery, medical advice boundaries, and follow-up
• →Review and approve medication requests using standing orders
• →Support clinics and Virtual Care Coordinators with medical inquiries and administrative needs

• →Review and communicate bloodwork, fecal results, cytology, radiology interpretations, and other diagnostics
• →Use standing orders for common conditions (e.g., positive fecals)
• →Prepare clear, empathetic written summaries using macros and templates
• →Triage any follow-up questions and route to the appropriate clinician when beyond nursing scope

• →Review, approve, or deny third-party pharmacy medication requests (Chewy, Vetsource, 1800PetMeds) using standing orders or through doctor input
• →Notate decisions clearly for clinics and DVMs
• →Ensure regulatory compliance in all prescription-related communication

• →Manage a high volume of emails, calls, and platform-based messages
• →Support Virtual Care Coordinators with medical clarifications related to records, vaccines, heartworm tests, and prescription questions
• →Follow up with clients per DVM request
• →Use GoTo, Vetspire, Yellow AI, and Slack for documentation and communication

• →Assist with appointment rescheduling when clinics lose DVM coverage
• →Identify urgent cases needing clinic intervention
• →Relay medication fill requests to clinic teams and ensure clarity

• →Yellow AI IVR: receive escalations for complex or medical calls
• →Chatbot: intervene when bot confidence is low or medical guidance is needed
• →Text/SMS: respond to urgent medical questions escalated to the nurse layer
• →GoTo: manage calls, emails, and internal ticket routing
• →Vetspire: document all medical interactions, close messages, and update patient accounts

• →Call goals aligned to shift volume (approx. 65 calls per standard shift)
• →All prescription portals cleared by end of shift
• →Email productivity consistent with shift expectations
• →High accuracy and compliance with medical and documentation standards

• 3+ years experience as a veterinary technician 
• Ability to work from home with reliable access to high-speed internet (at least 50 mbps) and a headset
• A quiet and distraction free environment to allow you to be focused on client conversations for 10 hour shifts
• High comfort level typing, navigating multiple computer programs, and speaking on the phone
• Excellent written and verbal communication skills
• High attention to detail and ability to multitask with accuracy and efficiency 
• CVT, RVT, LVT, or LVMT preferred
  
  

“What I love most is working with individuals dedicated to supporting one another. There's a spirit amongst the team to help each other grow, learn, and accomplish goals— both personally and professionally.”
— Christina C., Senior Nurse

Work Authorization

Bond Vet is only considering applicants who have independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.