Sales Support Supervisor, US Customer Care

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the role: Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day. Join a team at the center of transformation within Customer Care, where this Sales Support Supervisor role enhances how Sales Support delivers value across multiple business segments. You will partner closely with commercial teams to streamline workflows, remove barriers and elevate the experience for both customers and sales partners. This role is ideal for a leader who thrives in dynamic environments and is eager to grow with the business, evolving into broader, value-added opportunities as Boston Scientific continues to transform how we work. As a key leader within U.S. Customer Care, you will directly influence service excellence, operational performance and employee development while helping shape the future of Sales Support. You will lead a high-performing team through ongoing transformation initiatives, champion digital innovation and drive meaningful improvements that positively impact customers, commercial partners and business results. Work model, sponsorship, relocation: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time. Location: Quincy, Massachusetts Your responsibilities will include: ● Lead and develop a Sales Support team, providing direction, coaching and performance management to achieve service, quality and operational objectives. ● Drive workload prioritization, resource allocation and service-level performance to ensure timely and accurate support for customers and commercial partners. ● Analyze operational metrics, trends and performance data to identify opportunities for process improvements, productivity gains and enhanced customer experiences. ● Lead the resolution of complex customer issues and escalations related to product information, order management, delivery inquiries and backorders. ● Partner with Sales, Operations, Supply Chain, Finance and other cross-functional teams to resolve business issues and ensure seamless execution of customer support processes. ● Champion continuous improvement initiatives, including the adoption of AI-enabled tools, automation and digital capabilities that improve efficiency and service delivery. ● Support organizational transformation efforts by leading change initiatives, communicating priorities and fostering a culture of adaptability and accountability. ● Serve as a trusted leader and back-up to the Customer Service Manager, supporting strategic projects, employee relations matters and business continuity needs. Qualifications: Required qualifications: ● Minimum of 4 years' experience leading customer service, sales support or related service teams. ● Experience managing team performance, workload distribution and service-level objectives in a customer-facing environment. ● Experience resolving customer escalations and partnering with cross-functional teams to address operational issues. ● Proficiency with Microsoft Office applications, including Excel, Word and PowerPoint. ● Ability to travel up to 10%. Preferred qualifications: ● Bachelor's degree preferred. ● Previous SAP order management experience. ● Previous Salesforce experience. ● Experience within the medical device, healthcare or other regulated industry. ● Experience leading teams through process improvements, operational changes or transformation initiatives. ● Experience supporting the adoption of digital tools, automation solutions or AI-enabled technologies. Requisition ID: 629828 Minimum Salary: $ 75100 Maximum Salary: $ 142600 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn. Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination. Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.