Bosun 25F9D5Ec70Da~1mo ago

Full-Service Restoration Reviewer

Jacksonville · Jacksonville · JacksonvilleRemotemid

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Quick Summary

Overview

Full-Service Reviewer (QA Analyst) On behalf of a leading national restoration company with over 300 franchise locations across North America,

Technical Tools

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On behalf of a leading national restoration company with over 300 franchise locations across North America, we are seeking a highly skilled and analytical Full-Service Reviewer to join their remote Claims Force team.

As a Full-Service Reviewer, you will be responsible for reviewing estimates across a broad range of restoration service types -including mitigation, reconstruction, contents, and more - ensuring accuracy, compliance, and alignment with carrier and company standards. This position is ideal for experienced reviewers or estimators ready to step into a critical quality control role.

Responsibilities

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Conduct comprehensive estimate reviews for services including water mitigation, mold remediation, reconstruction, contents, board-up, abatement, biohazard, and fire damage.
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Evaluate estimate documentation in Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and related systems.
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Ensure compliance with carrier requirements, internal standards, and industry best practices.
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Provide professional and constructive feedback to franchise teams to improve estimating consistency and accuracy.
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Communicate with both franchise locations and carrier representatives through various digital platforms.
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Monitor trends and performance indicators to help identify training opportunities or process improvements.
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Support surge needs during catastrophe events or times of increased volume.

Advanced knowledge of Xactimate and insurance estimating software (XactAnalysis, Claims Connect, etc.)
Proven ability to handle complex estimate reviews across multiple service lines
Detail-oriented and analytical mindset
Excellent written and verbal communication skills
Confident in providing direct feedback and coaching to field teams
Strong organizational and time management skills
Comfortable with technology tools including Microsoft Outlook, Teams, SharePoint, Excel, and OneDrive
Demonstrated ability to adapt to evolving standards and priorities

Requirements

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High School Diploma or GED
Three or more years of experience in restoration estimating or estimate review (mitigation, reconstruction, and contents experience required)
Bachelor’s degree or equivalent experience preferred
Ability to pass a background check and maintain confidentiality

What We Offer

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All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.