Mitigation Field Supervisor - Restoration

Our client is seeking a Mitigation Field Supervisor - Restoration to join their franchise organization, which provides cleanup and repair services for residential and commercial properties damaged by water, fire, mold, storms, and other disasters.

With a 50-year legacy rooted in innovation, resourcefulness, empathy, and outstanding customer service, the organization has helped pioneer many of the processes and services that have shaped the modern property damage restoration industry.

Their franchise network is dedicated to delivering high-quality restoration services to communities throughout North America. This franchise serves San Marcos and the surrounding areas.

The Mitigation Field Supervisor is responsible for leading the day-to-day field operations of water, fire, mold, and related mitigation projects. This is a hands-on leadership role for an experienced restoration professional who can lead technicians, scope and document losses, coordinate schedules and emergency coverage, maintain equipment and vehicles, and ensure every job progresses efficiently from initial response through completion and handoff.

Success in this role requires an exceptional sense of urgency, strong organizational skills, attention to detail, and consistent follow-through. The right person will not simply perform mitigation work—they will take ownership of the mitigation process, ensuring crews know what is expected, documentation is completed promptly, customers and adjusters are kept informed, and jobs continue moving without unnecessary delays.

This position is ideal for a self-directed restoration professional who enjoys being in the field, leading people, solving problems, and creating structure in a fast-moving environment.

• →Lead day-to-day field operations for water, fire, mold, and other mitigation projects from initial response through completion and handoff
• →Scope losses and ensure complete, accurate job documentation using company restoration systems and established protocols
• →Complete field documentation promptly, with the expectation that job notes, photos, readings, and other required information are completed on-site or the same day whenever possible
• →Ensure completed mitigation files move efficiently to estimating and the next phase of the project without unnecessary delays
• →Lead, schedule, coach, and hold accountable a team of approximately 2–3 mitigation technicians, with the team expected to grow as business needs require
• →Participate in the hiring, onboarding, training, and development of mitigation technicians
• →Coordinate crews, equipment, job takedowns, drying progress, and schedules across multiple active projects
• →Establish and manage appropriate on-call coverage for the mitigation team and participate in the rotation, stepping in when necessary to ensure emergency response needs are covered
• →Serve as a key point of contact for customers and insurance adjusters, providing timely updates, setting clear expectations, and communicating with professionalism and empathy
• →Identify challenges early, troubleshoot field issues, and take initiative to keep projects progressing without requiring constant direction
• →Track and maintain mitigation equipment and ensure company vehicles are clean, stocked, serviced, and ready for response
• →Maintain accurate and organized job records using restoration and company systems such as DASH, MICA, DryTrack, RMS, Xactimate, and other applicable platforms
• →Use company-provided technology, including phone, iPad, and laptop, for company communication and job documentation in accordance with company procedures
• →Collaborate closely with the Owner, Project Coordinator, estimator, technicians, and other team members to ensure smooth communication and timely project handoffs
• →Maintain required certifications and follow applicable IICRC standards, company procedures, and industry best practices

• Minimum of 2–3 years of hands-on restoration/mitigation experience with demonstrated experience independently managing water mitigation projects
• Previous field leadership or supervisory experience, with the ability to direct, coach, and hold technicians accountable
• Active IICRC Water Damage Restoration Technician (WRT) certification required; AMRT and FSRT certifications strongly preferred
• Strong understanding of water mitigation processes, drying procedures, job scoping, equipment placement, monitoring, and project documentation
• Exceptional organizational and time-management skills with the ability to manage multiple active jobs, crews, documentation requirements, equipment needs, and deadlines simultaneously
• Highly proactive and persistent, with a strong sense of urgency and the ability to drive tasks, people, and timelines forward without constant oversight
• Self-directed and accountable; able to recognize what needs to happen next and take action
• Strong computer and technology skills, particularly with field documentation, photos, moisture readings, job notes, project updates, and restoration management systems
• Experience with restoration platforms such as DASH, MICA, DryTrack, RMS, and/or Xactimate strongly preferred
• Strong verbal and written communication skills, including professional communication with customers, adjusters, and internal team members
• Calm and composed under pressure with the ability to make sound decisions in fast-moving or high-stress situations
• Able to maintain discipline, accountability, and urgency while communicating with tact and professionalism
• Proactive and responsive, with the ability to quickly adjust priorities as job conditions and emergency needs change
• Team-oriented and committed to maintaining a professional, focused, and solutions-oriented work environment
• Willing and able to participate in and oversee the team's on-call rotation

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.