Agile Delivery Analyst

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

We are seeking an Agile Delivery Analyst to support our IT Solutions Delivery teams across CorporateSystems including CRM (Salesforce), Billing, Integrations, and ERP (D365) platforms. This role is focused on enabling team execution by supporting backlog management, sprint coordination, and day-to-day agile operations. Working closely with Business Analysts, technical teams, and leadership, this individual will help ensure work is clearly defined, properly prioritized, and moving efficiently through the delivery lifecycle. 

This is a highly execution-driven role suited for someone early in their career who is eager to learn agile delivery, enterprise systems, and quote-to-cash processes. 

 

Essential Job Functions: 

• Create, update, and maintain Jira tickets based on input from Business Analysts and stakeholders 

• Ensure tickets include clear descriptions, acceptance criteria, dependencies, and proper prioritization 

• Monitor and manage incoming request queues to ensure timely triage and assignment 

• Support backlog grooming activities to ensure work is “ready” for development 

• Assist in sprint planning, ensuring tickets are well-defined and appropriately scoped 

• Track sprint progress, identify risks or blockers, and escalate when needed 

• Help ensure teams are aligned on priorities and delivery commitments 

• Support coordination across multiple delivery teams (Billing, CRM, ERP) 

• Facilitate or support daily stand-ups, backlog refinement, sprint reviews, and retrospectives 

• Capture key notes, action items, and follow-ups from team ceremonies 

• Help remove blockers by coordinating across teams and stakeholders 

• Partner with BAs and technical leads to maintain delivery momentum 

• Monitor work queues and ensure timely movement of tasks across statuses 

• Maintain documentation, updates, and system inputs (Jira, Confluence, etc.) 

• Track testing progress and assist with coordination of UAT activities 

• Support reporting on team progress, backlog health, and delivery metrics 

• Support Business Analysts in preparing for stakeholder meetings and demos 

• Provide visibility into delivery progress, risks, and blockers 

• Assist team leads in coordinating work across initiatives 

• Ensure cross-team alignment in an integrated, multi-system environment 

 

Required Skills:   

• 1–3 years of experience in a project coordination, analyst, or delivery support role 

• Basic understanding of Agile/Scrum principles 

• Experience working with tools such as Jira or similar ticketing systems 

• Strong organizational and communication skills 

• Ability to manage multiple tasks and maintain attention to detail 

 

Preferred Skills:   

• Exposure to Salesforce, ERP (D365), and other corporate finance and CRM systems 

• Familiarity with backlog management or requirements documentation 

• Experience supporting agile teams or participating in ceremonies 

• Interest in revenue systems, quote-to-cash, or enterprise system delivery 

 

Education and Experience: 

• 1-3 years of experience 

• Preferred: Agile and/or scrum master Certification