Floor Manager

HeadPinz Fort Myers is looking for a dependable, high-energy Closer to lead nightly operations, uphold our guest service standards, and ensure our facility is closed safely and securely each night. Closers support the management team by guiding staff through end-of-day procedures, maintaining a safe environment, and protecting our building, guests, and team members.

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  Oversee nightly operations across bowling, arcade, attractions, and food & beverage

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  Serve as the on-duty support leader during evening hours

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  Ensure exceptional guest service while responding to guest needs or escalations

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  Maintain a safe environment by enforcing safety procedures across all departments

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  Ensure all attractions, lanes, and equipment are shut down safely and correctly

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  Complete nightly closing checklists and secure all areas of the facility

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  Perform register close-outs, verify cash handling, and finalize end-of-day paperwork when assigned

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  Assist staff with lane resets, spills, high-volume traffic, and controlling guest flow

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  Monitor cleanliness, sanitation, and safe working conditions throughout the building

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  Document and communicate any incidents, safety concerns, or maintenance issues to management

• Previous experience in hospitality, entertainment, or restaurant environment preferred

• Strong leadership and communication skills

• Responsible, trustworthy, and confident in executing closing and safety procedures

• Calm and composed in a fast-paced environment

• Able to identify safety hazards and take quick action to correct them

• Night, weekend, and holiday availability required

• Must be 18+ and comfortable with cash handling responsibilities

HeadPinz Fort Myers is Southwest Florida’s premier entertainment destination, offering bowling, arcade, laser tag, attractions, and full food & beverage service — all driven by our commitment to safety, service, and unforgettable guest experiences.