Software Engineer II, Network Operations

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 100,000 businesses, including 7% of the Fortune 500 who trust Box to manage their content in the cloud.
 

Box is looking for a Software Engineer with operational skillset to join our evolving Cloud Operations and support an industry-leading platform. In this role, you will be at the heart of that transformation: identifying issues and driving them to swift resolution, while leveraging your software engineering expertise to design and build the tools, automation, and processes that define the next generation of cloud operations. You will shape how we improve manageability, observability, and resiliency of our most critical services, and drive down MTTx so that when incidents happen, we respond faster and smarter than ever before.

We are on an exciting journey of change - reimagining how we operate at scale - and we need the best talent possible to get us there. That's where you come in!
 

• →You’ll be part of the core operations team focused on leveraging AiOps in the incident management process
• →Get to work across organizational boundaries - collaborating with IT Operations, Corporate Security, Public Cloud, and Engineering teams — to ensure high availability of all Box services.
• →Utilize both your technical and communication skills to lead cross-functional teams through rapid incident resolutions
• →Model solid engineering practices around architectural design, testability, scalability and maintainability and contribute effectively to technical discussions across the team.
• →Build tools and processes to improve proactive monitoring and alerting, incident response, reducing toil, enhancing documentation, increasing observability coverage, and addressing technical debt as part of regular work.

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
 

• You have 2+ years of professional software development experience in an object-oriented or functional programming language, such as Python, Java, Javascript, etc.
• You have experience with large-scale production operations or reliability engineering practice
• You have experience with working with Kubernetes and Public Cloud (preferred GCP, AWS)
• You are confident and comfortable communicating to a broad audience
• You have a rock solid command presence and are calm and collected in stressful situations, such as a major service outage
• You are passionate about solving hard technical problems; you are a life-long learner who seeks out knowledge
• Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience

• Solid understanding of Networking, DNS and OS/Systems
• Flexibility to work shift model
  
  

• Build server - Jenkins
• Virtualization - Docker
• Provisioning - Terraform/Terragrunt
• Cloud infrastructure - GCP/AWS
• Operating system - Linux, macOS
• Application stack - Javascript/Vue.js/React.js/Node.js, Python/Django
• Databases - PostgreSQL