Software Engineer III, Observability

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

As part of Observability Engineering team you will be architecting and engineering mission-critical observability platform that allow our engineers, business and product teams to scale across numerous globally distributed environments. You'll work in a mature, resilient and secure operating environment where you-and the products you deliver-will thrive. In addition, you will help to evolve and transform the environment for the future to ensure it can leverage best in class cloud technologies and practices. You will be part of strategic change in tools and process by keeping up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities.Consistently question assumptions, challenge the status quo, and strive for improvement. Champion data governance adoption and ensure the new modern architecture is designed with scalability and longevity in mind. 

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  You will build software, frameworks, and tools required for reliable operations of Box's services across multiple cloud environments.

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  You will manage the stability and operation of several of Box's most critical production applications through application reviews, capacity planning, and performance tuning.

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  You will be constantly developing automations/tooling for better platform reliability/availability.

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  You will work with cutting-edge & distributed systems such as Kubernetes, Zookeeper, Istio, Kafka and ElasticSearch.

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  You will collaborate with other engineers on the team as well as cross functionally to foster solid engineering principles and represent our engineering values.

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  You will participate in various POCs on new projects and frameworks being evaluated for the product/platforms.

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  You will improve our observability as both a developer/maintainer of systems/frameworks

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  You will participate in our on-call rotation and help investigate, triage, and resolve production issues.

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to make faster, smarter decisions and increase your impact at Box

• You have 3+ years of experience using higher level languages (e.g. Java, Go).

• You are a developer at heart with a passion to solve hard problems using innovative and data-driven solutions.

• You have experience in configuration and maintenance of applications such as web servers, load balancers, databases, storage systems, orchestration and/or observability platforms.

• You have experience in supporting critical production services.

• You have hands-on experience with modern cloud technologies like GCP, AWS, or/and Kubernetes.

• You act like an owner and strive to do work you're proud of, both technically and in your team interactions.

• You have experience with service observability best practices and tools (e.g.,OTel, Prometheus or the like).

• Working knowledge of Terraform, Terragrunt or/and Calico for Kubernetes.

At Box, we believe that providing the best tools leads to the best outcomes. That's why we equip our engineers with AI-powered development tools like Cursor IDE and Claude to help you write better code faster.