IT Service Desk Specialist

India·Bangaloremid

OtherService Specialist

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Overview

BPM India Advisory Service Private Limited - Formerly known as “Burr Pilger Mayer India Private Limited”. (BPM India) is a subsidiary of BPM LLP. Founded in 1986,

Technical Tools

OtherService Specialist

Support Microsoft and enterprise technologies, including Microsoft 365, Azure, Entra ID/Azure AD, on-premises Active Directory, endpoint management, Exchange, Outlook, Teams, Office, OneDrive, networking, DHCP, DNS, firewalls, and VPN.

Support ManageEngine/ServiceDesk Plus administration, ADManager, templates, distribution lists, shared mailboxes, and dynamic distribution lists.

Support Windows clients, iOS, Android, IT assets, accounting applications, and other enterprise technologies used across BPM.

Create and maintain knowledge base articles, SOPs, known-error documentation, FAQs, processes, and policies, and contribute to technician training and knowledge sharing.

Collaborate with India and U.S. IT teams, management, Microsoft, vendors, and service providers to resolve escalations and maintain service continuity across global operations.

Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent professional experience.

5–6 years of service desk, IT helpdesk, desktop support, or end-user services experience, including incident troubleshooting, escalation, and 24x7 production support.

Working knowledge of Microsoft 365, Azure, Entra ID/Azure AD, Active Directory, endpoint management, Exchange, networking, DHCP, DNS, firewalls, VPN, Windows, iOS, and Android.

Experience administering or supporting ManageEngine, ServiceDesk Plus, ADManager, distribution lists, shared mailboxes, and related identity/access activities.

Strong troubleshooting experience with Outlook, Teams, Microsoft Office, OneDrive, laptop OS imaging, remote/desk-side support, and IT hardware including laptops, monitors, and docking stations.

Strong knowledge of incident/problem management, root-cause analysis, SLA management, technical documentation, escalation procedures, and applicable data privacy practices.

Excellent customer service, communication, analytical, and problem-solving skills, with the ability to manage high request volumes and work independently with minimal supervision.

Ability to collaborate across technical teams, senior management, cultures, and geographic regions while adapting quickly to new processes and technologies