IT Support Engineer, MENA

Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries.

• Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value

• Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses

• Streamlined hospital patient care → 40% better outcomes, 80% less admin work

• $55M Series A · 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks

As our part-time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.

• First-line IT support for a 70+ person team — hardware, software, and account issues

• On-site and remote support across macOS and Windows

• Maintain runbooks and self-service resources to reduce repeat requests

• Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning

• Execute provisioning workflows and fulfill access requests per our access entitlement model

• Coordinate with HR and hiring managers on start dates and equipment needs

• Run offboarding on last days: disable accounts, revoke access, recover equipment

• Keep offboarding logs accurate and audit-ready for SOC 2

• Own the access request queue and fulfill approved requests within our 2-hour SLA

• Route Tier 2/3 requests to the right approvers and track to resolution

• Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running

• Help maintain office network infrastructure and troubleshoot connectivity issues

• Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics

• Have 2+ years of IT support or helpdesk experience, ideally at a startup

• Are comfortable in Okta — provisioning, groups, and SSO troubleshooting

• Have run onboarding and offboarding workflows and understand the security stakes

• Are organized and dependable — you juggle open requests without dropping the ball

• Communicate clearly with non-technical employees

• Work independently and surface issues proactively

Bonus points for:

• Google Workspace administration

• MDM experience (Jamf, Kandji)

• SOC 2 access control or IT audit exposure

• Basic scripting (Python, Bash)