Customer Support Advisor

Brandt has an opportunity for a Customer Support Advisor in Parts and Services to join our Hamilton Branch.

You will be responsible for proactively contacting customers, providing information on Brandt parts and services, and ensuring a seamless service experience.

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and key performance indicators (KPI’s) related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate service for the equipment's needs.
• Maintain accurate customer interactions, orders, and service history records in our CRM system.
• Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

If you have a passion for agriculture equipment, are an excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.

• Extensive knowledge of heavy equipment parts, operations and the agriculture industry.
• Previous Sales experience in a similar role is preferred.
• Experience in building rapport and maintaining positive relationships with customers.
• Results-driven with a focus on achieving sales targets.
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Capable of travelling within the territory and working flexible hours.
• A valid driver’s license and a clean driver’s record are required.