Customer Support Advisor

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose, with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading John Deere brand.

Our Sunshine branch is seeking a proactive and customer-focused Customer Support Advisor, specialising in agricultural, construction, and forestry equipment. In this role, you will be responsible for developing and maintaining strong customer relationships by proactively engaging with clients, providing expert advice on Brandt parts and services, and ensuring a seamless service experience from start to finish.

• →Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• →Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
• →Assist customers in accurately identifying their parts and service needs.
• →Provide detailed information on Brandt parts, pricing, and service options.
• →Collaborate with the service team to schedule appointments and allocate resources efficiently.
• →Assist customers in understanding the importance of routine maintenance and recommend appropriate services to meet their equipment needs.
• →Maintain accurate records of customer interactions, orders, and service history in our CRM system.
• →Follow up with customers to ensure their satisfaction, address any concerns or questions, and foster long-term relationships.
• →Stay updated on the latest Brandt product releases, service offerings and industry trends.

• 5+ years of previous sales experience in the heavy equipment industry (in a similar role is preferred).
• Previous experience in outbound customer service, Telemarketing, or sales roles.
• Strong knowledge of agricultural construction and forestry equipment parts and services.
• Excellent communication and interpersonal skills.
• Ability to build reports and maintain positive relationships with customers.
• Results-driven with a focus on achieving sales targets.
• Proficiency in computer systems and software used in customer relationship management (CRM).
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Ability to plan, develop, and communicate territory coverage to maximise sales potential.
• High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
• Ability to travel within the territory and work flexible hours.
• A valid driver's license and a clean driver's abstract are required.

• Competitive salary and commission structure.
• Company vehicle & tools of trade.
• Ongoing training and professional development opportunities.
• Positive and supportive work environment.
• Employee discounts on service and Brandt products.