Service Manager – Construction Equipment

Our Adelaide branch is seeking an experienced and motivated leader to join our John Deere Construction Equipment team as a Service Manager. This is an opportunity to lead a skilled service team, influence business performance, and play a key role in delivering exceptional customer outcomes.

As Service Manager, you will lead the day-to-day operations of the Service Department, ensuring exceptional customer service, operational efficiency, and team performance.

• Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Review work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.

To be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer’s needs.

• Sound mechanical knowledge.
• Operations and management experience would be beneficial.
• Strong leadership and people management skills (experience would be beneficial).
• Excellent communication, organisational, and time management skills
• Highly motivated to provide a clean, safe, and efficient service department.
• Specialised knowledge of John Deere construction equipment or similar heavy machinery would be a value addition.

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere. 

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.