Service Writer

As a Service Writer, you will play a key role in supporting the day-to-day operations of the Service Department. Working closely with technicians, customers, and the Service Manager, you'll help ensure workshop administration is completed accurately and efficiently while delivering exceptional customer service.

Key responsibilities include:

• Responding to internal and external customer enquiries
• Creating and managing service work orders from commencement through to invoicing
• Maintaining accurate service records and department documentation
• Updating customer and equipment information within company systems
• Assisting with technician efficiency reporting
• Processing warranty and product improvement program claims
• Supporting the Service Department with administrative and operational tasks
• Contributing to a positive customer experience and efficient workshop operations

• Previous administration or customer service experience
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Confidence using Microsoft Office and learning new systems
• Ability to prioritise work and meet deadlines in a fast-paced environment
• A collaborative, team-focused approach
• A general understanding of mechanical or technical terminology is advantageous but not essential
• Year 12 completion or relevant experience is desirable

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere. We believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.