Customer Support Specialist - GERMAN speaking (Maternity Cover)

We’re looking for a German-speaking Customer Support Specialist to join the team and provide high-quality support to our customers. In this role, you’ll handle customer queries and support requests, troubleshoot issues, and ensure timely, accurate resolutions.

You’ll work across different communication channels, keep track of customer interactions, and collaborate with internal teams when needed. It’s a great opportunity for someone who enjoys problem-solving, working in a structured environment, and delivering a strong customer experience.

The role is defined, but not limited to, the following:

• →Respond to customer inquiries via phone, email, chat, or ticketing systems, in line with service standards and response times
• →Log, categorise, and manage customer interactions using internal systems
• →Investigate and replicate reported issues where possible, documenting findings clearly
• →Escalate cases to the relevant internal teams based on impact and urgency
• →Keep customers updated on progress, next steps, and resolutions
• →Stay up to date with product features, updates, and known issues
• →Contribute to internal knowledge bases by identifying gaps or improvements
• →Manage workload effectively to meet service level expectations
• →Handle customer data in line with privacy and security guidelines
• →Support the team with additional tasks as needed

• Around 1+ year of experience in a customer support or similar role (or equivalent experience)
• Fluent in German and comfortable supporting customers in both German and English
• Strong communication skills, both written and verbal
• Ability to follow processes and work in a structured environment
• Good attention to detail when handling customer information
• Able to manage tasks and prioritise effectively within set timelines
• A proactive and customer-focused mindset