Customer Success Associate, Scale (FTC)

Sydney · Sydneymid

OtherCustomer Success ManagerCustomer Success AssociateCustomer Success

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Quick Summary

Overview

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork,

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OtherCustomer Success ManagerCustomer Success AssociateCustomer Success

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As a Customer Success Associate in our Scale team you will work with passionate start-up and scale-up brands to help them realise value from their investment in Braze. This is a 9 month fixed term contract.

Responsibilities

~1 min read

→Develop a deep understanding of the Braze product
→Develop domain expertise of the digital marketing landscape
→Own best in class client strategy examples, creating relevant content for the Customer Success Team
→Communicate clearly and effectively with internal teams such as Engineering, Product and Support
→Contribute to the team hitting renewals, retention and net retention targets.
→Work directly with clients to educate them on both technical and strategic concepts.

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

This is likely your first or second post-education job or you are transitioning from an unrelated industry with the intention of progressing to become a Customer Success Manager

You have excellent written and verbal communication skills
You manage projects and tasks to completion
You take initiative
You’re interested and eager to learn more about both technical and marketing concepts with real world applications
You are known for being a team player; we just can’t emphasize this enough
You welcome feedback
Your interests include marketing strategy, digital marketing, technology and mobile trends
You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems