Partner Technical Advisor

Londonmid

OtherTechnical Advisor

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Overview

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while…

Requirements Summary

2+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of…

Technical Tools

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At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As a Partner Technical Advisor, you will be part of the Partner Services team that manages Braze’s extensive Service Delivery partner ecosystem. You will be responsible for delivering technical implementation guidance, providing product subject-matter expertise, developing advanced use-case solutioning, and ensuring ongoing alignment to our partners.

Your focus will be on advising and enabling our partner ecosystem by acting as the technical conduit between Braze and our partners. You will work as a Braze technical subject matter expert alongside a Partner Services team consisting of Partner Delivery Managers and Strategists who monitor and empower this ecosystem.

You will also help partners address our joint customer’s complex use cases and tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and documentation, while collaborating closely with our Education, Services, Success, and Product teams as required.

This is an exciting opportunity to bring your experience as a Technical Advisor, product and implementation expert, business analyst, technical support representative, or client success professional, along with a high level of product and technical competence, delivering high-impact assistance to our extensive Service Delivery Partner network.

Provide on-demand technical guidance to partners, supporting use case, integration, and product-level challenges as they arise
Collaborate with Partner Delivery Managers to provide technical assistance on engagements and partners as needed
Serve as a technical escalation point for partner projects, collaborating with internal Braze teams to resolve complex issues
Facilitate and support product functionality inquiries and technical aspects from partners to maximize time to value and drive product completeness for our joint customers
Assist partners in troubleshooting and resolving technical blockers to drive positive customer outcomes and ensure minimal disruption to project delivery
Collaborate with Partner Delivery Managers to provide technical assistance on engagements and partners as needed
Share best practices and technical resources with partners to empower partner service teams to enable Braze customers independently and efficiently
Support and design tools that will enhance the efficiency of our partner’s service offerings
Maintain up-to-date knowledge of Braze products, integrations, and technical enablement materials.
Document and share recurring technical challenges and solutions to inform continuous improvement of partner support resources
Participate in partner outreach and risk mitigation activities as needed, supporting overall project success

2+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of varying sizes and complexity
You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up
You’re known for being a team player and work well with internal and external stakeholders (technical resources, project management teams, customer executives, service partners)
You are a problem solver, with a high level of intellectual curiosity
You see opportunity and growth in learning more about what you do and how it impacts others