Airport Agent

Breeze Airways is a Seriously Nice™ airline merging technology with kindness.  Airport Agents work as part of a team of highly motivated self-starters who support Guests through all the phases of their journey. At the airport, they help Guests with check-in, boarding, baggage, etc. Work days can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly verbally, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.

Hourly Pay: $16.50 per hour

This is a Part-Time position

• →Provide Breeze Guests at the airport with a Seriously Nice experiencing during check-in and boarding
• →Engage with Guests through digital channels to provide solutions and information
• →Provide detailed feedback on opportunities to improve the overall Guest Experience
• →Empower Guests by offering solutions and answering questions
• →Mentor others as your skillset expands
• →Work in multiple programs and on multiple screens simultaneously
• →Resolve Guests concerns with kindness
• →Recommend improved processes though the spirit of ingenuity and integrity
• →Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
• →Ability to work independently and as part of a team
• →Commit to regular attendance and punctuality
• →Greet and assist Guests with a friendly welcome through arrival and check-in process, including support for Guests with special needs such as unaccompanied minors, VIP Guests and Guests needing wheelchair assistance
• →Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
• →Direct Guests through Customs, Immigration, and Quarantine.
• →Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival.
• →Push wheelchairs with Guests through all areas of the airport including terminal and gate areas.
• →Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
• →Other duties as assigned
• →Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

• High School Diploma or General Education Development (GED) Diploma
• Must be at least 18 years of age
• Two (2) years of customer service experience
• Excellent reading comprehension and writing skills with an emphasis on grammar & spelling
• Basic proficiency with Microsoft Office 365
• Proficient and quality written communication typing at 45 WPM
• Multi-channel customer engagement experience (i.e.SMS, chat, email, and other messaging channels)
• Be willing to work with a station trainer to learn how to operate a jetway up to and away from parked aircraft.
• Reside within 25 miles of Orlando International Airport and able to work from or travel to Breeze location(s) for meetings and trainings as needed
• Strong attention to detail, organization, and time management skills
• Self-starter with a positive attitude and strong desire for success
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
• Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
• Ability to showcase exceptional customer service abilities to all clientele.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift, carry, push, pull and move items of 50 pounds or more on a regular basis.
• Must be able to communicate by radio and other devices.
• Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
• Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.
• Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.
• Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
• Possess at least two of the below required documentation to acquire Security Identification Display Area (SIDA) badge at the Orlando International Airport.
  • These documents are: 
    • For those born in the United States:
      • US Birth Certificate
      • US Passport
      • US or Canadian Drivers License
      • Social Security Card
      • Insurance Card
      • Walker ID
      • Military ID
    • For those born outside of the United States:
      • US Passport
      • Birth Certificate
      • Certificate of Naturalization
      • US-DS1350 - Certification of Birth Abroad

• Previous airline experience
• Previous contact center experience
• Bi-lingual (English and Spanish)
• Navitaire PSS experience
• Gladly experience

• When working or traveling on Breeze flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Promote Breeze’s #1 value of safety as a Safety Ambassador, supporting Breeze’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Lifting up to 100 pounds occasionally, 50 pounds frequently
• Live and promote Breeze’s core Values and Vision