Regional Manager Station Operations & Guest Services

Responsible for the overall operational performance of the Station Operations, Guest Services and Catering team. Reports to Director, Airport Operations Performance and Execution, providing leadership, direction and support to Station Leaders and business partners to drive increased performance and high level of engagement in region.

• →Lead multiple base leaders and the region to ensure that operational goals and metrics are met or exceeded through initiative execution, Team Member communication, coaching, and accountability 
• →Ensure the welfare of Breeze Team Members and guests as an ongoing safety practice 
• →Anticipate the needs of Breeze Team Members and guests by exceeding attentiveness expectations 
• →Develop and lead an exceptional group of Team Members by fostering commitment, trust, and support, to drive team engagement 
• →Lead and motivate Station Leaders and business partner teams to ensure superior operational performance and dedication to execution of efficient, safe, secure, and Seriously Nice day-to-day operations 
• →Oversee Team Member’s performance in accordance with Breeze’s values and culture 
• →Manage Team Member recruitment, training, performance, coaching, development, and disciplinary actions following company best practices, policies, and procedures 
• →Develop our mentoring program for Station Leaders to strengthen skill sets, increase engagement, and promote professional interactions 
• →Actively participate in daily station debrief and daily operational calls 
• →Actively participate in recruitment events 
• →Ensure that all Breeze and regulatory standards and procedures are followed, including leading the Station Operations, Guest Services team Emergency Response Program 
• →Establish and maintain productive relationships with operational and non-operational counterparts (e.g., Station Operations and Guests Services, Catering, Flight Operations, Technical Operations, Crew Resources, Team Services, FAA, and OSHA) 
• →Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

• 3+ years experience leading teams from a distance
• Thorough understanding of all applicable Federal Aviation Regulations and how they apply to daily operations 
• Understanding of a Station Operations, Guests Services agents role and daily job duties 
• Advanced understanding of Company policies/procedures
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility 
• Strong attention to detail, organization, and time management skills 
• Self-starter must have a positive attitude and strong desire for success 
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines 
• Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
• Ability to travel up to 70% of the time

• 4-year degree or equivalent experience
• 5+ years relevant airport experience
• 5-8 years leading a large diverse workforce 

• Excellent computer skills with functional knowledge of Microsoft Office (MSWord, Excel, PowerPoint) 
• Excellent written and verbal communication skills 
• Demonstrated ability to effectively manage multiple concurrent projects, make decisions, and meet deadlines 
• Ability to serve as a liaison between other areas of the company 
• Ability to work as a Team Member with a strong guest service orientation 
• Ability to work with confidential material 
• Ability to be cross-utilized and work in Station Operations and Guest Services 
• Ability to travel often 
• Exemplifies Breeze’s safety culture, values, and mission 
• Excellent problem-solving skills 
• Ability to work with individuals and teams at all levels in the organization