Customer Service Representative

Bridgetown Veterinary Emergency & Referral (BVER) is a specialty animal hospital located in Portland, Oregon. Our team includes highly skilled veterinarians specializing in Emergency/Critical Care, Internal Medicine, Neurology, Surgery, Ophthalmology, and Radiology, supported by dedicated technicians and client service professionals.

We are a medicine and culture focused organization that values teamwork, integrity, compassion, and continuous learning. Our goal is to create an environment where both people and pets feel supported.

The Customer Service Representative (CSR) plays a vital role in creating a positive and seamless client experience at Bridgetown Veterinary Emergency & Referral (BVER). As the first and last point of contact, this customer-service-oriented position supports both clients and clinical teams by ensuring efficient communication, accurate record-keeping, and a compassionate approach to patient care. The ideal candidate is organized, detail-oriented, and committed to providing exceptional service in a fast-paced hospital environment.

• Greet clients and provide professional, kind, and compassionate service
• Maintain a calm, supportive presence during high-stress or emotional situations
• Assist clients with questions regarding their pets’ care and hospital procedures
• Schedule appointments and ensure accurate records
• Maintain awareness of client wait times in the lobby and hospitalized patient status changes, proactively updating clients as directed by the medical team
• Ensure timely and accurate communication between clients and clinical teams regarding wait times, patient status updates, and visit coordination
• Assist with facilitating owner visits for hospitalized patients in coordination with the medical team to support a smooth and compassionate client experience
• Assist with triaging client concerns and directing urgent medical questions to the appropriate medical staff
• Support the client experience by anticipating needs and helping de-escalate concerns with empathy and professionalism

• →Collect and process payments in person, online, or over the phone, ensuring accurate application of payments to the correct invoices and proper recording of deposits and transactions
• →Present and review service estimates with clients as directed by the medical team, ensuring understanding of recommended services and associated costs
• →Assist clients with available financial resources and payment arrangements when needed (e.g., CareCredit, Scratchpay)
• →Prepare and distribute end-of-day (EOD) financial reports, ensuring accurate reconciliation of daily transactions

• Maintain cleanliness and organization of the lobby, exam rooms, and front desk areas
• Support clinical teams to ensure smooth workflow and patient care
• Follow all hospital policies, procedures, and confidentiality standards

• →Perform other duties and responsibilities as assigned in support of hospital operations

• General understanding of veterinary medicine preferred
• Positive attitude and strong work ethic
• Commitment to exceptional client service
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Responsible, honest, and accountable
• Comfortable working around animals and people
• Basic computer skills; familiarity with scheduling or medical record systems preferred

• Regularly required to speak, hear, and see clearly to ensure accurate communication and record-keeping
• Ability to stand, walk, and sit for extended periods
• Ability to work in a busy clinical environment
• Frequent bending, reaching, and repetitive motions may be required

• →Competitive hourly rate: $21.00 - $24.00 DOE
• →$5/hour differential for all hours worked between 10:00pm- 6:00am
• →Quarterly bonus program (profit sharing)
• →Health, dental, and vision insurance (HSA/FSA options)
• →401(k) with employer match
• →Paid time off
• →Tuition assistance and professional development support
• →Employee Assistance Program (EAP)
• →Generous employee discounts
• →And more!

Learn more about us at http://www.bridgetownvet.com and send your resume and cover letter to:
Heidi Waltermire @ heidi.waltermire@bridgetownvet.com