Intake Specialist: Multiple Positions Open-2 (English and Bilingual/Spanish)

Bright Beginnings provides services in Cuyahoga County and across the State of Ohio that support families in helping their children grow, learn, and develop to their fullest potential.  Last year  Bright Beginnings served over 60,000 Ohio families! 

Core values include:  

• Supporting families.
• Promoting early action.
• Respecting and valuing equity.
• Working collaboratively and building capacity.
• Using evidence-based strategies and measuring results.
• Ethics, integrity, and professionalism.  

Interested applicants may learn more about Bright Beginnings at:  https://www.escneo.org/BrightBeginnings.aspxeginnings

The Educational Service Center of Northeast Ohio (ESCNEO) is Bright Beginnings' fiscal agent and contracts with all Bright Beginnings staff.  Staff are key to meeting Bright Beginnings' mission and are provided market-competitive salaries based on experience and excellent benefits that exceed industry averages. Benefits details are located at (https://www.escneo.org/Benefits1.aspx) and include:  

• Health insurance (medical, dental, and vision); 
• Paid time off for vacation and a generous holiday schedule; 
• School Employee Retirement System (https://www.ohsers.org/); 
• Life insurance; 
• Access to a comprehensive employee assistance program.

The ESCNEO with Bright Beginnings is an Equal Opportunity Employer (EOE) and endeavors to provide the highest quality service through employing professionals selected for their competence and expertise.  No one will be discriminated against on the basis of color, age, origin, race, gender, religion, marital status, military service, or disability.  

The ESCNEO operates within Ohio only, and any applicant must therefore be an Ohio resident at the time of employment.  

Note: Bilingual candidates only: Must be able to speak and write fluently in Spanish and English.

          This position is not eligible for immigration sponsorship.

Summary

The Intake Specialist talks with pregnant individuals and families with young children, including those with developmental delays and disabilities, to explain services they may be eligible for and connect them to Early Intervention, Home Visiting, Family Connects Ohio, and other services as part of the Help Me Grow system of supports. The Intake Specialist manages incoming and outgoing contacts, processes referrals, gathers information to help determine referral and/or program eligibility, schedules visits as applicable, and assigns referrals while creating records according to departmental guidelines.

Experience Requirements (Skills, Knowledge and Abilities)

Requires:

1.      Minimum of two years of customer service experience over the phone in an applicable industry such as health, education, social service, government, or early childhood.

2.      Minimum of one year working in a fast-paced, real-time data entry environment.

3.      Basic skill level in Microsoft Office applications (e.g., word processing), email applications, and internet usage. Intermediate skill level preferred.      

4.      Experience with Adobe Acrobat Pro and communication software (such as RingCentral, Zoom, and Microsoft Teams) preferred.

5.      Ability to maintain confidentiality and use appropriate judgment in handling information and records.

6.      Ability to manage multiple tasks and assignments.

7.      Ability to establish and maintain a comprehensive record-keeping system and office procedures.

8.      Ability to express self effectively and concisely, both orally and in writing.

9.      Ability to tactfully and effectively deal with the public, staff and patrons in a friendly and professional manner.

10.  Ability to work independently with general direction.

11.  Data entry and keyboarding at 35 words per minute.

12.  Ability to demonstrate a high attention to detail and good follow-up skills.

Education/License Requirements

High School Diploma or equivalent.

Associate Degree preferred.

Bilingual (Spanish and English) preferred.