Client Services Administrator

As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.

We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

• Processing of inbound post and uploading to our cast management system, including returned mail
• Processing outbound post and correspondence
• Actioning emails and requests into the team inbox
• Applying cheque payments to our case management system and posting them to our bank
• Maintain case management system with a range of types of updates, including actioning requested by our clients
• Process the movement of queries and responses between ours and our clients case management systems
• Importing updates from our suppliers onto our case management system
• Printing and posting legal documentation for our legal team
• Sending out invoices to our clients
• Reviewing closed accounts where correspondence is received to decide on whether action is required or not
• Reviewing accounts where correspondence received to highlight complaints and subject access requests to the appropriate teams
• Reviewing accounts flagged as conflict of interests
• Locating accounts where unverified correspondence is received and uploading to the case
• Reviewing accounts to obtain additional contact details
• Admin support for the remainder of the Client Services team, plus our legal team and collection team as required
• Handling deliveries, visitors to the office, and distribution of stationary

Able to prioritise tasks, work on own initiative and complete work to a satisfactory standard. Will be well organized, able to demonstrate a professional and diplomatic approach and understand the importance of confidentiality.

• Good attention to detail.
• Problem solving and identifying solutions to issues.
• Excellent written and spoken English.
• Approachable team player with good communication skills.
• Flexible
• Working knowledge of Microsoft Office programmes

Full Training and Career Development