Account Support Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose Build and manage relationships with key B2O accounts across the MENA region, including businesses, schools, universities, and government organisations. Working closely with Sales and Delivery teams, you will help partner organisations maximise value from our solutions, achieve their objectives, and benefit from an exceptional experience throughout their journey with us. Main Accountabilities Support the successful onboarding, delivery, and ongoing management of B2O accounts across the MENA region. You will work closely with Sales, Delivery, and Operations teams to ensure partner organisations are smoothly onboarded, trained on relevant products and systems, and receive a high-quality service experience. Acting as a key point of coordination, you will manage enquiries, resolve service issues, support delivery changes, and help drive continuous improvements based on stakeholder feedback. Provide accurate reporting and operational support to strengthen account performance and customer outcomes. This includes maintaining client data and service records, producing insights and performance reports, monitoring engagement and programme outcomes, and supporting monitoring and evaluation activities. You will work with Account Managers to identify opportunities for account growth, retention, and improved service delivery through data-driven insights and proactive account support. Build and maintain strong relationships with partner organisations while supporting business development and commercial operations. You will identify opportunities to add value through British Council products, services, events, and resources, contribute to key account plans, and support the generation of repeat and new business. In addition, you will ensure the effective administration of invoices, payments, contracts, and supplier documentation, while coordinating colleagues and stakeholders to deliver activities on time and to agreed quality standards. Qualifications & Skills Essential * Proven experience managing client accounts and building strong customer relationships. * Good relationship management capability * Local language at C2 level for speaking and writing. English level at B2 speaking and writing * University degree or equivalent in a relevant subject or discipline Desirable * Sales or Marketing qualifications * B2O Sales experience particularly with education and government sectors * Experience of English Language Teaching and/or Assessment * Familiarity with Salesforce or use of similar CRM Important Information Job Grade: 4/H Contract Type: Fixed Term Contract Gross Monthly Salary: 645 JOD Location: Jordan Closing Date: 22 July 2026 This role is only open for candidates who have the legal right to live and work in the job location A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org