Business Operations and IT Administrator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title: Business Operations and IT Administrator * Pay Band – Pay Band 4 * Closing Date (Time) – 23rd June 2026 * Location – Bahrain * Salary – BHD 540 Monthly Gross Salary Purpose of job: This role is responsible for delivering ICT technical support and managing IT services, systems, and infrastructure in Bahrain, ensuring all technology operations meet business needs, corporate standards, and service level agreements. Based in the Manama office, the position reports to the Business Operations Manager and oversees the effective delivery of IT services across the country. In addition, the role supports the Business Operations Team in maintaining the smooth and efficient functioning of British Council resources and services. Key responsibilities include premises management, ensuring compliance with health and safety, environmental, and local legislative requirements, and maintaining corporate standards to promote a positive experience for customers, clients, and staff. The role also provides support for ministerial visits and driving services for Heads of Departments as required. Main opportunities/challenges for this role Accountabilities, responsibilities and main duties: IT Support * Manage ICT infrastructure (Hardware, Software, GTI and NON GTI LAN, WLAN, PABX, CCTV, Access Control and Intruder system) * Technical support to IT users on standard software, local site-specific application (not supported through Professional Services - GSD and D&T) and hardware * ICT procurement as per business needs * User Training – Determine ICT training needs, identify training solutions and plan the delivery of the training programme * Manage rebuilding the computers, laptops, printers and other devices * IT inventories update all the time for the audit trail * Monitor all the classroom computers regularly to ensure they function in good working order * Monitor IWB board and projectors regularly to ensure functioning in good working order * Follow the tickets raised by BC staff to the Professional Services - GSD team. * Train staff to follow the IT policy by raising a ticket with Professional Services - GSD and D&T for any IT issue * Provide technical and administrative support to IT service delivery by identifying, investigating and resolving technical problems * Assist in the maintenance, identification and resolution of network problems * Process IT-related incidents via the standard Incident Management process * Assist with the implementation of updates, changes and patches to the countries IT infrastructure and services as advised by Professional Services - GSD and D&T * Assist in the investigation and resolution of problems relating to business applications * Respond to user requests for GTI application or hardware support, and process these requests via the standard Incident management process * Ensure that all requests for new software are submitted to Professional Services for testing. * Awareness of the use and application of relevant software (e.g. the standard software used by the organisation) * In collaboration with Professional Services, GSD and D&T assist with the rollout of new business applications * Supporting exams and other departments for IT needed outside the office. Ministry Work and Driving * Support in handling work for the British Council in the Ministries and authorities * Registered and issued for newly appointed staff with GOSI, LMRA, Immigration and CPR * Renew the work visa and ID card for staff * Proceed medical checkup for the newly appointed staff * Arrange a visit visa for visitors * To liaise with the local Municipality to resolve issues related to expatriate staff * Office car – maintenance, insurance, monitoring use. Maintains accurate records as they relate to car maintenance and use * Collection of office mail from the post office at least twice a week * To contribute to the overall effectiveness of the British Council’s operation in Bahrain by the delivery of transport services and maintaining the vehicle log. * Collections, delivery, purchases, etc, tasks are performed promptly and to the satisfaction of internal stakeholders and managers. * Driving function for the director and head of the departments only for any external meeting General Administration * Provides logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently. * Support in the maintenance of stationery and equipment inventories * Support the Business Operations Team in administrative tasks * Support the Business Operation in Finance tasks Language Requirement: English Role specific knowledge and experience Minimum/Essential: * At least 2 years’ experience in a similar role. Proven track record in general office administration. * Experience working in a multi-cultural organisation in an international context * Strong organisational skills with the ability to prioritise tasks and meet deadlines * Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services * Ability to develop and manage a range internal and external stakeholder relationships * Strong administrative experience with the ability to interpret and follow organisational policy and practices. Desirable: * Working in both public, not for profit and private sector organisations * Experience of working in a matrix management structure. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org