Delivery Network Assistant (Exams)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role purpose This role provides operational, logistical, and administrative support to ensure the secure and compliant delivery of exams. It supports all stages of the exam cycle, including venue and equipment preparation, materials handling, test-day coordination, and post-test activities. The role also helps coordinate internal and external venues, ensuring all processes follow British Council and awarding body standards. Key priorities include supporting venue and resource readiness, maintaining accurate handling of materials and equipment, ensuring full compliance with security procedures, and providing high-quality support to the delivery team. Main Accountabilities Test-Day Preparation & Operational Readiness Support the smooth delivery of test-day and post-test operations in line with global standards. Prepare venues, equipment, signage, materials, and IT resources to ensure full operational readiness. Secure Handling of Exam Materials Manage the secure storage and transportation of confidential examination materials. Work within the CMR (Confidential Material Room) as required. Support packing and post-test processing activities. Compliance, Security & Risk Management Ensure full compliance with exam security, confidentiality, and audit requirements. Maintain accurate documentation and records. Escalate any incidents or security breaches promptly to the Delivery Network Coordinator. Stakeholder Support & Coordination Act as a key point of contact during test delivery. Provide logistical and operational support to candidates, venue staff, and delivery teams. Respond to queries and coordinate activities relating to staffing, venue payments, financial processes, and equipment tracking. Knowledge & Experience Education Essential: * Degree or equivalent experience Experience Essential: * Ability to manage multiple priorities under tight timeframes Desirable: * Basic understanding of risk, compliance, and confidentiality procedures. * Experience in logistics, event coordination, or regulated service delivery * Experience working with assessment services. Important Information * Location: Kraków, Poland * Contract Type: Indefinite * Pay band: Grade 2 * Monthly Salary Band: 4806PLN – 5125 PLN * Department: English & Exams * Right to Work Requirements: You must have the legal right to work in the location in which the role is based. * Languages: Written and verbal proficiency in English is required Closing date for applications: Wednesday 29 July 2026 (23.59 British Summer Time, BST) Thursday 30 July 2026 (00:59 Central Europe Summer Time, CEST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org