Delivery Network Assistant (Teaching)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. The Role: The purpose of this role is to provide essential logistical and administrative support to the Teaching Operations team, ensuring the smooth and efficient running of daily teaching activities. Reporting to the Teaching Operations Manager or Coordinator, the Assistant helps prepare teaching spaces, supports materials and equipment logistics, and assists with routine operational tasks. The role plays a key part in maintaining readiness and responsiveness in the teaching environment, contributing to a high-quality learner and teacher experience. Accountabilities: Customer Experience * Receives and responds to customer enquiries, identifying complex issues that require escalation to others for resolution. * Recognises the impact of incidents (e.g., child protection, behaviour management, or technical difficulties) and proactively alerts the team leader to issues affecting delivery. * Monitors the movement of Young Learner students to ensure they remain safe and on the premises, escalating issues to the academic team. Service Delivery * Delivers a range of administrative and customer services within agreed corporate procedures to maximise quality, continuity, and efficiency. * Provides logistical support to the delivery of teaching and registration, including setting up classrooms as per British Council standards and rearranging furniture. * Proactively communicates and liaises with internal and external stakeholders to ensure effective coordination of events and services. * Ensures classroom Interactive Whiteboards (IWBs) are functioning through basic troubleshooting and reports premises maintenance issues to the Business Operations team. General Administration & Resource Management * Assists in office administrative tasks including clerical work, filing, scanning, archiving, and updating databases while maintaining accurate records. * Monitors and takes responsibility for small-scale resources, cash, and stock to ensure equipment and materials are ready for use. * Acts as the point of contact for all deliveries for the Teaching Centre and monitors building cleanliness to ensure standards are met. Managing Self and Others * Plans and prioritises own work activities to respond to changing requirements over a daily/weekly time horizon. * Tasks and coordinates external contractors to complete straightforward activities, monitoring completion to agreed quality and time standards. Role Specific Skills: * Experience working in a multi-cultural organisation in an international context. * Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services. * Experience of working in an educational institution. (Desirable) Education: Essential: High School Certificate Desirable: University Graduate or Diploma in any field. Language Requirements: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Closing Date: Applications will close at 23:59 UK time/16:59 Mexcio city on Tuesday, 21 July 2026 You must have the legal right to work in Mexico at the time of application. Important Information: * Business unit: English & Exams * Pay Band: 2-J * Country/Location: Mexico * Salary: 14,067 Mexico Peso * Contract Type: Indefinite (Permanent) Requirements: Please note that candidates must have the pre-existing, legal right to work in Mexico. Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org