Executive Exams Operations

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We connect. We inspire. Pay Band: 5 Country/Location: Mumbai, India Department: Exams - Country/Cluster Operations Contract Type: Fixed term Contract Duration: One year Closing Date: Sunday, 14 June 2026- 23:59 Philippine Time (GMT +8) Role Description/Purpose To support the planning and delivery of UK examinations, enabling the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers. Role Accountabilities We are seeking a dedicated professional to support the planning and delivery of UK examinations with the British Council. In this role, you will be responsible for exam logistics, test day planning, post-test activities, and the allocation of test day staff and examiners. You will ensure operational excellence in the delivery of Distribution and other examinations, adhering to India Exams, global, and board-specific procedures and policies while meeting all required timelines. A key part of the role involves maintaining secure and compliant storage of examination materials and data, coordinating resources effectively during peak activity periods, and ensuring financial tasks are completed in line with British Council’s financial control standards. You will play a vital role in supporting exam operations and logistics, managing pre- and post-test delivery, and serving as the first point of communication with customers and vendors. The position requires strict compliance with service level agreements, turnaround times, and corporate standards, including audits, quality control, compliance, equality, diversity and inclusion, data protection, and safeguarding. By ensuring accuracy, efficiency, and security across all aspects of exam delivery, you will contribute directly to the British Council’s mission of providing high-quality services to both internal and external stakeholders. Qualifications & Experience * Graduate degree in any discipline * Minimum of 1 year of experience in Operations * Excellent written and spoken English Further Information Right to Work: Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Work Schedule: Working hours may follow a shift rotation between 08:00 and 20:00. The weekly rota consists of 5 working days, which could be Monday to Friday or Tuesday to Saturday, but may occasionally include Sundays. India (OCI) Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace.All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org