Test day delivery and Logistics Coordinator(maternity Cover)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose Ensure the effective and efficient delivery of exams across Zimbabwe, including PO management and the secure handling of confidential materials in line with compliance standards. Manage Venue Supervisor engagement and performance, coordinate risk and issue resolution, support customer communications, and act as the primary point of contact for venues and Venue Supervisors on test days. This role requires weekend working as part of contracted hours. Main Accountabilities Support the end-to-end planning and delivery of exam operations, including test day preparation, venue staffing, confidential materials management, packing and secure distribution of exam materials, script tracking and returns, venue resource coordination, and performance monitoring. Ensure compliance with British Council standards, proactively identify and escalate operational issues, support audits and investigations, manage risks and contingencies, and maintain accurate operational reporting to support effective decision-making. Provide responsive customer and stakeholder support by addressing enquiries, resolving or escalating issues, and coordinating communications to minimise disruption to test delivery and customer experience. Build strong relationships with Venue Staff, Venue Supervisors, and colleagues, act as the primary in-country contact for escalated venue-related matters, support continuous service improvement, manage resources and equipment responsibly, and coordinate the work of colleagues and contractors to ensure timely, high-quality service delivery. Qualifications & Skills Essential * Experience working in a busy operational environment. * Delivering high levels of customer service. * Ability to ensure compliance, risk and security standards are monitored and maintained. * University degree in any subject or relevant qualification Desirable * Experience working in exams * Experience of supporting on delivery of computer based exams Important Information * Job Grade: 4/H * Location: Zimbabwe * Gross Monthly Salary: 1920 US * Contract Duration: 4 months (maternity cover) * Closing date: 15 September 2026 This role is only open for candidates who have the legal right to live and work in the job location A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org