Customer Service Representative

Who are we?

Join the team that creates healthier living and working environments for homes and businesses. We believe in providing a balance which leads to a happy and healthy lifestyle for our teammates and their families.  Our company is a third generation, family owned and operated company. Since 1968, we have focused on creating extraordinary experiences to enhance the lives of our customers and teammates. As one of the area's largest pest management and lawn care firms we reward our teammates with one of the industry’s best compensation and benefits packages.  With year over year growth we are excited to offer a broad range of career opportunities while investing in your personal and professional development. Our motto "Our Family Protecting Your Family" is an expression of our commitment to being an industry and community leader and a great place to work. 

Position Summary:

Are you an outgoing, friendly person who answers the phone with a smile? If so, this could be the job for you!

As the first person many of Brock Pest Control's future clients come in contact with, your role as a Customer Service Representative is a meaningful one. Your main responsibility would include answering the phone to provide professional, caring support for customers, prospects, and co-workers. 

Functions and Duties:

• Answer incoming calls, schedule services and assign inspections with warmth and integrity.
• Document all relevant communications in customer database.
• Listen to customers concerns and take ownership as appropriate to ensure they are happy.
• Involve supervisor and/or other co-workers as needed to address the needs of customers.
• Take responsibility for good communication between customers and service team.
• Determine opportunities for additional services and effectively sell to new and existing customers.
• Meet monthly sales goals.
• Attend and complete training and meetings as required.
• Supports accounts payable and receivable when requested.
• Performs various administrative tasks.

Job Requirements:

• Outgoing and friendly personality with customer service knowledge including listening and analytical skills.
• Critical thinking and conflict resolution skills with the ability to multi-task.
• Strong attention to detail and organizational skills are necessary.
• Ability to make others feel important, as well as ability to learn new tasks quickly.
• Can effectively prioritize in dynamic, high pressure situations.

Benefits:

• Incentives & Awards
• Generous Paid Time Off Plans
• Family Atmosphere
• In-Depth Industry Orientation
• Great Advancement Opportunities
• Company Matched Simple IRA
• Health and Dental Insurance

This is a Drug-Free Workplace Offering Equal Employment Opportunities. Applications are received and employees are hired without regard to race, color, sex, religion, age, genetic information, national origin, disability, veteran's status, citizenship status, or any other protected classes under state, local, or country regulations. The receipt of this application does not mean that job openings exist and does not obligate us in any way. We appreciate your interest in our organization.