Processing Sales Specialist

• Previous sales, technical sales, manufacturing, production, or steel industry experience would be advantageous.

• Exposure to steel processing, service centres, manufacturing, roofing, profiling, roll forming, or related industries would be advantageous.

• Experience dealing with industrial or manufacturing customers beneficial.

• Strong relationship-building and communication skills essential.

• Proficient in Microsoft Office Suite

• Grade 12 Certificate - Matric

• Understand and relate to customer production and operational requirements with professionalism and urgency.

• Communicate clearly and effectively with customers, production teams, and commercial stakeholders.

• Listen attentively to customer requirements, operational challenges, and internal feedback to ensure effective solutions.

• Analyse production capacity, operational constraints, and customer requirements to identify opportunities and solve problems efficiently.

• Maintain a high level of attention to detail when managing specifications, production instructions, scheduling, and customer expectations.

• Demonstrate strong commercial awareness when negotiating pricing, managing margins, and identifying growth opportunities.

• Adapt quickly to changing production schedules, customer demands, and operational priorities within a fast-paced environment.

• Work collaboratively with sales, production, logistics, and management teams to maximise processing throughput and customer satisfaction.

• Make sound business decisions aligned with operational capabilities, customer service standards, and long-term business growth.

• Identify operational, commercial, and customer service risks proactively and implement practical solutions to minimize disruptions.
  

• Promote and sell BSI’s full range of processing and value-added capabilities.

• Increase production throughput and machine utilisation across all processing lines.

• Source customer-owned material for processing at BSI facilities.

• Build relationships with manufacturers, fabricators, contractors, roll formers, service centres, and end users who require outsourced steel processing.

• Work closely with commercial and production teams to identify underutilised capacity and prioritise opportunities.

• Become technically proficient in all BSI processing lines and capabilities.

• Manage and grow an existing portfolio of processing customers.

• Act as the primary communication point between customers and production teams regarding:

* Production scheduling

* Delays and downtime

* Quality concerns

* Lead times

* Pricing adjustments

* Delivery coordination

• Work alongside BSI’s traditional steel sales teams to identify strategic opportunities where processing customers could also become steel supply customers.

• Assist in positioning BSI as a superior alternative to independent processing service centres in the South African market.

• Maintain strong customer service standards and ensure long-term customer retention.

• Growth in processing tonnage and overall utilisation of BSI production lines.

• Acquisition of new processing customers and expansion into new markets or industries.

• Maintenance and growth of existing customer accounts, service levels and customer satisfaction.

• Effective coordination with production, logistics and commercial teams to ensure smooth execution and communication.

• Achievement of revenue, margin and pricing objectives within the processing division.

• Identification and conversion of opportunities to grow both processing volumes and broader steel supply business.