Bswift3d ago

New

$160,000 – $180,000/yr

Senior Director, Service Center Technology

United StatesRemotesenior

OtherTechnology

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Quick Summary

Overview

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art,

Technical Tools

OtherTechnology

Responsibilities

~1 min read

Own the platforms and outcomes that power the bswift Service Center experience. This role leads the growth of our intelligent virtual agent (IVA) capabilities, drives hands-on development and administration of our contact center platform, and provides oversight of the broader portfolio of Service Center technologies.

This is a hands-on leadership role combining platform ownership, solution architecture, development, and people leadership.

Requirements

~1 min read

Bachelor's degree or equivalent experience

5+ years supporting or managing contact center technology platforms

Hands-on NICE inContact (CXone) development and administration

Hands-on experience with Cognigy or a comparable IVA / conversational AI platform

Proven people leadership of technical teams

Ability to translate business requirements into scalable technical solutions

Ability to operate both strategically and hands-on

Strong analytical, troubleshooting, communication, and stakeholder management skills

What We Offer

~3 min read

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

✓Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.

✓Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

✓Remote first, Office friendly environment! No time to commute? No problem!

✓Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

✓Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.

✓Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

✓Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listing Details

Posted: July 17, 2026
First seen: July 17, 2026
Last seen: July 21, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 87%
Scored at: July 17, 2026

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Bswift

greenhouse

bswift is a leading provider of benefits administration and HR solutions, known for simplifying complex benefits processes and enhancing employee engagement.

Employees

750

Founded

1996

Domain

bswift.com

Jobs

View 10 jobs

View company profile

Salary

$160,000 – $180,000

per year