Digital Transformation Executive

• Build effective working relationships with Business Units to understand their operations, challenges and digital-transformation needs.
• Conduct regular engagement and process-discovery sessions with departments to identify opportunities for digitalisation, automation and workflow improvement.
• Analyse existing workflows and recommend practical technology-enabled improvements.
• Document improvement opportunities and maintain a central pipeline of digital-transformation initiatives.
• Follow up with stakeholders to ensure agreed actions and improvement initiatives continue to progress.
• Support the assessment and prioritisation of digital initiatives in alignment with organisational and IT priorities.

• Gather, analyse and document business, user and functional requirements.
• Translate operational needs into clear requirements for internal technical teams and external vendors.
• Prepare process maps, workflow documentation, user stories, functional requirements and other project materials.
• Facilitate discussions between Business Units, technical team members and solution providers.
• Validate proposed solutions with users and ensure that business requirements are accurately understood.

• Diploma or Bachelor’s Degree in Information Technology, Information Systems, Business Information Systems, Business Administration, Digital Business, Project Management or a related discipline.
• Preferably 1 to 4 years of relevant working experience in areas such as digital transformation, business analysis, IT project coordination, process improvement, change management, user success or enterprise application administration.
• Candidates with strong relevant internship or project experience may also be considered.
• Experience working across different departments and engaging stakeholders will be advantageous.
• Experience in a non-profit, social-service, healthcare, education or other mission-driven environment will be an advantage.

• Coordinate assigned digital-transformation, enterprise-system and workflow-improvement projects.
• Maintain project schedules, milestones, action trackers, risks and issue logs.
• Coordinate activities among users, IT team members, vendors and implementation partners.
• Monitor project progress and follow up proactively on outstanding actions and deliverables.
• Support vendor demonstrations, solution evaluations, implementation discussions and post-implementation reviews.
• Escalate significant risks, delays and unresolved issues when necessary.

• Plan and coordinate User Acceptance Testing (UAT) activities.
• Prepare test scenarios and facilitate user participation in testing.
• Record defects, enhancement requests and user feedback, and follow up on their resolution.
• Support implementation-readiness checks, data validation and go-live activities.
• Coordinate post-implementation reviews and track outstanding improvements.

• Coordinate user-adoption activities for new systems, digital tools and feature enhancements.
• Prepare user guides, quick-reference materials, FAQs, process guides and knowledge articles.
• Organise user briefings, demonstrations, workshops and training sessions.
• Gather user feedback and monitor adoption after implementation.
• Promote effective use of Microsoft 365, AI productivity tools, workflow solutions and other approved digital platforms.
• Support digital onboarding and help users build confidence in adopting new ways of working.

• Coordinate digital-learning and awareness programmes for staff.
• Administer learning campaigns and assignments through platforms such as KnowBe4 and other organisational learning channels.
• Curate practical learning content covering areas such as cybersecurity awareness, Microsoft 365, AI literacy, digital productivity and system usage.
• Maintain digital-learning schedules and monitor training participation and completion.
• Prepare periodic learning and awareness reports.
• Support the development of continuous digital-learning initiatives across the organisation.

• Coordinate business administration for designated enterprise and SaaS applications such as DocuSign, KnowBe4, MS Team, SharePoint and other organisational platforms.
• Support user onboarding, offboarding, licence assignment and application-access administration.
• Maintain application-user lists, system ownership information and related governance records.
• Coordinate periodic user-access reviews with application owners and Business Units.
• Follow up on inactive users, access changes, licence utilisation and other review findings.
• Work with technical team members to ensure approved access changes are implemented.
• Support audit and governance requirements relating to application access and usage.

• Maintain project documentation, SOPs, process documentation, application guides and knowledge repositories.
• Maintain accurate records relating to application administration, access reviews and digital initiatives.
• Support IT policy communication, cybersecurity awareness and governance activities.
• Assist with internal reviews, audit preparation and Cyber Trust Mark follow-up activities.
• Prepare regular progress reports covering digital initiatives, user adoption, learning completion and access-review activities.

• Working knowledge of Microsoft 365 applications, including Teams, SharePoint, Forms, Excel and PowerPoint.
• General understanding of business applications, cloud platforms and workflow automation.
• Familiarity with process mapping and documentation tools.
• Exposure to Microsoft Power Automate, Power Apps, Power BI or other low-code platforms will be advantageous.
• Exposure to AI productivity tools, ERP, HRMS, CRM, document-management or other enterprise systems will be beneficial.
• Experience with learning platforms, electronic-signature solutions or enterprise SaaS applications will be advantageous.
• Understanding of User Acceptance Testing methodology and preparation of test scenarios will be beneficial.
• Advanced programming or software-development experience is not required.

• Strong stakeholder-engagement and interpersonal skills.
• Good listening skills with the ability to understand operational challenges and translate them into clear requirements.
• Strong written communication and documentation skills.
• Good organisational and project-coordination abilities.
• Strong ownership and follow-through, with the discipline to track actions through completion.
• Ability to manage multiple projects and responsibilities concurrently.
• Analytical and structured approach to problem solving.
• Confidence in facilitating meetings, user discussions, briefings and training sessions.
• Strong attention to detail, particularly when handling user access, documentation and governance records.
• Service-oriented and patient when supporting users with different levels of digital confidence.
• Curious, adaptable and willing to continuously explore emerging technologies, particularly AI and digital-workplace tools.
• Able to work independently while collaborating effectively with Business Units, technical colleagues and external vendors.
• Passionate about leveraging technology to improve productivity and create meaningful social impact.
  
  

For internal use only : 01