Junior IT Support Engineer

At Patrianna, we're a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide.

• Respond to support requests and provide technical assistance for hardware, software, and network issues
• Install, configure, and maintain computer systems while providing user training on IT applications
• Monitor network performance, troubleshoot connectivity issues, and assist with user account management
• Support maintenance and upgrades of IT infrastructure including servers, routers, and switches
• Document and track all support cases through to resolution
• Contribute to IT projects and initiatives as they arise

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• Strong understanding of computer hardware, software, and operating systems (Windows, macOS, Linux)
• Solid grasp of networking concepts and protocols
• Excellent problem-solving and troubleshooting skills
• Strong communication abilities and team collaboration skills
• Experience in IT support or similar technical role is a plus

You'll be at the heart of our high-growth environment, where every problem you solve directly impacts our team's ability to create amazing gaming experiences. With continuous learning opportunities and the chance to work with cutting-edge technology, you'll develop your skills while contributing to something bigger than yourself.

We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.