Customer Service Representative II (Temporary)

Schedule: 16.25 hours per week

Shifts: Monday - Thursday 4 p.m.-7:15 p.m., Fridays 2 p.m. - 5:15 p.m.

Work Location: Onsite at the Burien Community Center, 14700 6th Ave SW, Burien, WA 98166

Position Summary

The Customer Service Representative II supports the Burien Community Center operations by providing information and assistance to the public, including but not limited to program registration, facility booking and tours, cash handling, and providing general Parks, Recreation, & Cultural Services inquiries in-person, by phone, and email while delivering excellent customer service.

Essential Functions

•Supports and models the identified vision, values, and behaviors of the organization.
•Maintains regular and reliable attendance, consistent with established work schedules, to ensure effective customer service and facility operations.
•Provides customer service by greeting and directing visitors; provides information regarding the Department's services and operations; receives and resolves customer complaints and problems.
•Processes in-person and telephone recreation program registrations and facility rentals; Conducts follow-up calls to participants for class cancellations and other program updates.
•Processes fees, receipts, and refunds, and accurately records transactions, including completing daily deposits.
•Maintains and updates computer databases.
•Schedules facility rentals, conducts rental tours of the facilities, reviews and finalizes rental paperwork and contracts, processes deposits, and finalizes payment plans.
•Monitors activities and enforces department policies within the facility to maintain a safe and appropriate environment.
•Prepares facilities for use, including setting up and taking down tables, chairs, and program equipment, as well as spot cleaning as needed.
•Provides clerical support.
•Opens and/or locks the facility.
•Assists with the implementation of necessary precautions to ensure general participant safety.
•Identifies injury and incident situations by completing incident reports and contacting appropriate emergency services when needed.
•Performs light custodial work as needed.
•Performs other duties as assigned.

Education and/or Experience

One year of experience in a similar customer service position. Knowledge of the registration software system is preferred.

Special Requirements

• Successful completion of pre-employment background check, including credit check.
• Bilingual (English and Spanish) preferred.

• The City of Burien believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The City of Burien is an Equal Opportunity Employer and assures equal employment practices regardless of sex, race, color, creed, religion, national origin, pregnancy, age, marital status, honorably discharged veteran or military status, sexual orientation, genetic information, disability, or any other basis prohibited by local, State or Federal law.
• Verification of identity and United States work authorization must be completed before employment commences as required by the Immigration Reform and Control Act.
• Applicants will be evaluated on the basis of education and related experience. Highly qualified candidates may be invited to participate in interviews. Candidates may be asked to respond to supplemental questions in writing and to supply illustrative examples of work. A test may also be administered to assess relevant skills. Additional references may be requested of finalists.
• If you need special accommodation in the application or examination process, please contact Human Resources at (206) 241-4647
• The City of Burien has a no-smoking policy in all City facilities and all City vehicles.