Vice President, Parking and Mobility Services

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

This is a remote position located in Texas.

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. 

POSITION SUMMARY

The Vice President, Parking and Mobility Services is responsible for the executive oversight and strategic leadership of a $50M+ annual revenue portfolio, managing parking and photo enforcement clients. This role ensures contract compliance, service excellence, and revenue growth while leading a high-performing Account Management and Customer Success team. The VP will work cross-functionally with operations, finance, and business development teams to drive profitability, optimize service offerings, and expand the company's footprint in these two markets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client & Account Management

• Oversee a portfolio of parking and photo enforcement clients, ensuring contract compliance, service delivery, and revenue performance.
• Lead and manage a team of 5-7 Account Managers, fostering a high-performance culture focused on client satisfaction and retention.
• Maintain strong client relationships through regular in-person and virtual meetings, serving as an executive point of contact.
• Review and analyze contract performance, key metrics, and client feedback to drive continuous improvement.
• Support negotiation of new and existing contracts, in concert with Legal and Executive staff

Revenue Growth & Financial Performance

• Drive contract profitability to meet and exceed annual EBITDA goals.
• Collaborate with the Duncan Operations team to enhance contract efficiency, service delivery, and financial outcomes.
• Identify and implement opportunities for cost savings, operational improvements, and revenue expansion.

Business Development & Industry Engagement

• Develop and execute strategies to grow the tolling business, including expansion into new markets and service offerings.
• Lead proposal development in response to RFPs, including writing, pricing strategies, and oral presentations.
• Manage a team of 2-3 Business Development executives to build and manage a pipeline, foster sales leads, and close new business opportunities
• Establish and cultivate relationships with prospective clients, attend industry conferences, and represent the company at key events.

Service Expansion & Innovation

• Evaluate and support the development of new tolling service offerings such as image review, customer service, and transponder fulfillment.
• Partner with internal teams to assess market demand and operational feasibility for expanded services.
• Other duties as assigned

What You’ll Need to Succeed

• Strong financial acumen with experience in contract profitability analysis, EBITDA targets, and operational efficiency improvements.
• Excellent communication, negotiation, and relationship-building skills with clients and stakeholders.
• Experience leading RFP responses, business development initiatives, and strategic growth efforts.

EDUCATION / EXPERIENCE / SKILLS

• 10+ years of experience in parking, transportation, or related industries with a focus on revenue management, contract oversight, and business development.
• Proven leadership experience managing account teams and driving revenue growth in a service-based environment.

PREFERRED

• Bachelor's degree in Business, Finance, Public Administration, or a related field; MBA or advanced degree preferred.

Physical Demands and Working Conditions

• This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Dependent Care Flexible Spending Account (DCFSA)

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please visit our website to learn more about us https://www.duncansolutions.com/

To view all of our current job opportunities, please visit
 https://businessprocessingsolutions.bamboohr.com/careers