Strategic Sales Administrator

Why Byrne

At Byrne, we foster a culture built on teamwork, excellence, and professionalism. Our greatest strength lies in the exceptional talent and dedication of our team members across the organization. We value their contributions and ensure they’re recognized, rewarded, and compensated in ways that reflect their impact and expertise.

Pay and Benefits

• Salary Range – $63,000 - $79,500 per year
• Competitive bonus programs
• Medical, Dental, and Vision benefits available day 1 of employment
• Supplemental benefits are available on day 30 of employment
• Eligible for 401 (k) with a company match available on day 90 of employment
• Educational Support via tuition reimbursement and scholarship program

• 2394 US Rte 11 LaFayette, NY 13084
• Monday - Friday

Job Overview

The Strategic Sales Administrator plays a key role in executing assigned Sales tasks. This includes providing analytical, operational, and administrative support for Byrne’s key customers to drive profitable growth and a best-in-class customer experience.

Key Responsibilities

• Serve as the primary day-to-day contact for assigned strategic customers for order status, delivery updates, and issue resolution (including direct customer communications via email/phone as needed), in partnership with the Sales Manager/account team.
• Establish a proactive communication cadence with customers (e.g., order confirmations, shipment notifications, backorder/constraint updates) to ensure clear expectations and timely follow-through.
• Support Sales Managers and account teams with reviewing and revising customer orders, ensuring accuracy, completeness, and timeliness.
• Analyze customer inventory levels, sales trends, and forecasts to provide recommendations that support effective order planning and fulfillment.
• Act as a key liaison between Sales, Logistics, Production Planning, and Inventory teams to proactively identify and resolve order, inventory, or delivery issues.
• Own customer-impacting issues from identification through resolution, coordinating across departments, providing status updates, and documenting outcomes and corrective actions as needed.
• Coordinate with the Customer Logistics Team to communicate delivery schedules, changes, and updates to internal stakeholders and customers as needed.
• Generate, maintain, and analyze sales-related reports, including customer inventory, orders, sales performance, and delivery metrics, to support sales strategy and decision-making.
• Track and report on customer service performance for strategic accounts (e.g., on-time/in-full, fill rate, lead time, order accuracy), identify trends, and recommend corrective actions to improve service levels.
• Provide timely escalation of significant issues, risks, or opportunities to Sales Managers and leadership.
• Collaborate cross-functionally to solve problems that impact customer experience, service levels, or sales execution.
• Capture and communicate the “voice of the customer” (service pain points, process gaps, and improvement opportunities) and support continuous improvement efforts across Order Management, Planning, and Logistics.
• Partner with Production Planning and Inventory Analysts to align product availability with customer demand and sales forecasts.
• Support and manage the effective use of Electronic Data Interchange (EDI) processes in coordination with IT to ensure accurate and efficient data exchange.
• Monitor product availability, holds, and constraints, and communicate potential impacts to Sales and Planning teams.
• Aligned with logistics teams on customer pickups and arranged freight to ensure timely, efficient delivery execution.
• Communicate with QA, warehouse, and logistics teams regarding order changes, add-ons, and shipment release to ensure accurate execution.
• Coordinate credits, claims, returns, and/or deductions with internal teams (as applicable), ensuring accurate documentation, timely resolution, and communication back to the customer as directed by the Sales Manager.
• Receive and consolidate customer forecasts and share insights with Demand Planning, Production Planning, and Sales to support accurate planning.

Min. Qualifications

• Bachelor’s degree in business administration, Sales, Supply Chain Management, or a related field preferred.
• Minimum of 3 years of experience in sales support, order management, customer operations, or a related role.
• Experience in manufacturing, food production, or logistics environments preferred.

Byrne

Headquartered in LaFayette, Byrne is a Central New York-based dairy company with a legacy spanning over 90 years. Its operations include an extended shelf-life (ESL) and ultra-high temperature (UHT) pasteurization plant in DeWitt, as well as an ESL manufacturing facility in Cortlandville. Byrne also maintains warehouse facilities in Syracuse and East Syracuse, as well as a dedicated ice cream center in Syracuse. As a recognized industry leader, Byrne continues to drive innovation at the forefront of dairy processing and product development.