Control Room Management Specialist

Control Centre Specialist - CRM 

Division:              Operations, Gas and Pipelines

Location:             Edmonton, AB

Duration:             Permanent 

Geared for Growth !

Why Work here:

ATCO, the Control Centre is where real-time decisions protect people, assets, and the reliable flow of natural gas—24/7. As the Control Room Management, Control Centre Specialist, you’ll lead and continuously elevate our Control Room Management (CRM) Program, setting the standard for alarm performance, competency, fatigue, information, and quality management

In this highly visible role, you’ll mentor a team, translate industry standards into practical performance, and build meaningful KPIs that drive safer, smarter operations. You’ll collaborate with internal stakeholders and industry partners to help develop and implement best practices, represent Control Centre interests in projects and incident reviews, and identify opportunities to modernize how we work through new technologies and better data—so our controllers have the right information at the right time, every time.

If you’re energized by high impact decision-making, passionate about operational excellence, and motivated to shape the future of control room performance alongside industry leaders, we invite you to bring your expertise to ATCO and make a difference where it matters most.

What You’ll Do:

• Evolve, implement, optimize and maintain the Control Room Management Program, inclusive of its subprograms:

  • Alarm Management

  • Competency Management

  • Fatigue Management

  • Information Management

  • Quality Management

• Provide leadership, mentorship and guide a team of individuals who support the CRM Program

• Develop and report on Key Performance Indicators to monitor the success of the CRM Program, in relation to industry best practice and published standards

• Provide recommendations and implement improvements to further the effectiveness of the CRM Program

• Identify opportunities to further advance the CRM program, through the utilization of modern technologies

• Support the Supervisor, Control Center and Manager, Control Center & Emergency Communications as required to represent the Control Center interests both internally and externally

• Provides support to Control Centre Specialist, System Operations as required to ensure continuity of operations

• Collaborate and communicate with internal and external stakeholder groups

• Participate in meetings, on committees, and in incident reviews to represent Control Center as required

• Ability to support a 24/7 workgroup outside of business hours when required

• Assumes the role of subject matter expert for any CRM-related inquiries 

What You’ll Bring:

• Two (2) year post-secondary diploma or high school diploma (or GED) supplemented with a minimum of 7 years of progressively responsible natural gas industry related experience.

• Designation as a Certified Engineering Technologist (C.E.T.) is preferred.

• Control Room experience is preferred.

• Aptitude for technology, with strong proficiency in the Microsoft Office 365 suite, specifically Teams and SharePoint, with the ability to learn new applications as required

• Commitment to demonstrating ATCO’s values of safety, integrity, agility, caring, and collaboration.

• Excellent interpersonal, organizational, analytical, creativity, and problem-solving abilities.   

• Demonstrated ability to evaluate, prioritize, and coordinate work while adhering to safety, policy, and best practice.

• Experience working under tight deadlines, responding to inquiries and requests in a timely manner

• Excellent communication skills, written and verbal. Ability to assist in the writing of reporting documents for internal management and facilitating operational meetings.

• Passion for learning, initiative, and responsible work habits. Creativity for new solutions and the drive to implement.

What We Offer:  

• A culture based on caring, integrity, agility, collaboration, and striving for excellence  
• Competitive compensation  
• Flex benefits  
• Tuition assistance program  
• Training and mentorship programs  
• Charitable donation matching  

Agility is fundamentally crucial to our success.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.  Selected candidates may need to undergo criminal, education, and employment background checks, as well as additional skills assessments relevant to the position.   

ATCO Gas & Pipelines is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at www.ATCO.com. ATCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

# Control Room Management Program

#operations