Client Advocate - HIV-AIDS Pathways to Care City Council - Ending the Epidemic

The incumbent will conduct both online and in-person outreach to recruit gay and nongay identified men who have sex with men (MSM) And Trans & Non-Binary People, for program services. The Client Advocate will connect clients to HIV prevention services within the CAMBA prevention program or outside prevention programs and social services. This work is carried out in support of the goals and mission of CAMBA.

• Recruit clients into multi-pronged interventions consisting of sexual health and social services support
• Recruit gay and non-gay identified young men who have sex with men (MSM) And Trans & Non-Binary People, of color for group and individual HIV/STD/Hepatitis C testing, PEP and PrEP services and risk reduction counseling.
• Promote the program and deliver HIV Prevention Biomedical Interventions to clients through gay hook-up apps (e.g., Grindr, Jack’d, Hornet, Adam4Adam) social media. 
• Assist program staff to facilitate intakes.
• Create and post content for social marketing campaigns addressing HIV prevention and other health concerns for MSMoC.
• Conduct outreach activities at high-risk venues to market the program to recruit new clients and re-engage former clients.
• Develop action plans with clients enrolled in navigation or support services
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• In collaboration with program staff, work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
• Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes.
• Escort clients to appointments (educational, medical, social service, etc.).
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Create and maintain client files and make copies of all client documents.
• Prescreen clients over the telephone for eligibility and may schedule intake appointments. Assist clients in completing all CAMBA intake applications and forms.
• Schedule appointments for client with referral organizations.
• Input client data and client progress information into automated database.
• Participate in evaluation activities, such as conducting surveys with support group and event participants.
• Other duties as assigned.

• Bi-lingual English/Spanish preferred.

• Sufficient education (English-speaking, -reading, -writing, & math abilities) to comprehend oral and written information and to assist callers and visitors and staff.

• Two (2) years of relevant experience, preferably in a mid-sized (250+ employees) organization.
• Good written & verbal communication.
• Computer literacy in Microsoft Office Suite.
• Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
• Experience and/or comfort conducting online outreach via social media and dating/”hook-up” apps and websites.
• Required to work occasional evenings/weekend days