IT Service Manager

Stockholm / HybridHybridmid

OtherIt Services Technician

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Quick Summary

Overview

Key Responsibilities

Drive, through your team’s expertise, the predictable and efficient delivery of the customers service management functions, such as test, release and change.

Requirements Summary

You have experience leading larger teams and have worked in medium to large organizations, preferably in roles involving partner or vendor collaboration.

Technical Tools

networkingperformance-management

Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries.

You will be responsible for securing the control functions of our service operation such as Release, Change, Test and Environment management. You will collaborate closely with development teams, operations, and end users to enable stable and efficient service delivery.

You will lead a team of approximately 15 employees located in Linköping, Stockholm, and Sri Lanka. The team works in virtual, cross-functional setups across most parts of Cambio and plays a key role in leading and facilitating the deployment of new services and functionalities to our users. The combined commitment of your service area team enables a quality assured, stable and efficient IT service delivery through, controlled releases, managed changes, optimized environments, and continuous improvement.

As an IT Service Manager, you will work closely with other IT managers to utilize competencies in the most effective and optimized way. You will be part of our IT Service Organization, consisting of around 100 dedicated colleagues working within areas such as Application Management, IT Operations, IT Tooling Management, Change, Release & Environment, and IT Security.

What We Offer

~2 min read

✓An important leadership role where you inspire and support your team’s growth while contributing to the success and continuous improvement of our service organization.

✓Broad contact areas – from end users to IT specialists and leaders at all levels of the organization.

✓The chance to work with driven and dedicated colleagues who truly care about our customers and the positive impact we create for society.

✓You’ll join a welcoming organization with a warm and inclusive culture, where teamwork and open collaboration are at the heart of everything we do!

✓Drive, through your team’s expertise, the predictable and efficient delivery of the customers service management functions, such as test, release and change.

✓Lead and inspire your team – from recruiting new talent to supporting their growth through performance reviews and development opportunities.

✓Drive continuous improvement of ways of working, processes, and collaboration models to ensure efficient and effective service delivery.

✓Be a key player in the IT management team, helping shape strategy and spotting smart tech solutions that boost how we work and help us reach our goals. You provide the clear focus on user needs and customer value

✓Build strong internal relationships, working closely with stakeholders across the organization to ensure alignment and smooth collaboration.

Requirements

~1 min read

You have documented experience in leading and facilitating deliveries in complex IT environments, as a team manager, project lead or similar. Experience in a role with managerial responsibility is a bonus.
You are accustomed to coordinating work between multiple functions (development, operations, users and stakeholders) in connection with new functions and changes
Solid understanding of ITIL processes, with hands-on experience working in a process-oriented ITIL environment
Experience in coordinating processes with a focus on structure, planning and resource optimization in larger organizations
Excellent communication skills in both Swedish and English