Operation Coordinator

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

We have an exciting opportunity to hire an Operations Coordinator. Reporting to the Operations Excellence Lead, the successful candidate will be accountable for providing operational support to our Sales and Marketing teams.

Our ideal candidate is a detail-oriented and analytical professional with experience supporting operational processes, reporting, and CRM management. As an Operations Coordinator, you will assist with day-to-day operational activities by maintaining accurate records, supporting reporting and analytics, coordinating information across CRM tools, and identifying opportunities to improve processes and data quality. This role contributes to informed decision-making by providing reliable operational insights, and continued process improvements while supporting the organization's broader objectives.

• Provide timely and accurate reporting, and articulate recommendations to support business decision making
• Manage and build relationships with the client to support their needs
• Collaborate cross functionally with OSL internal teams to support business and operational requirements
• Support CRM administration, lead management and data integrity
• Assist with new projects and identify process, reporting and data system opportunities
• Support leadership with reporting, data analytics to help drive business decisions and outcomes.
• Data accuracy/data integrity, dashboard/report creation
• Documentation/process improvements
• Perform general reporting and administrative duties as required

• Excellent verbal and written communication in English
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Understanding of CRM processes, lead management and sales operations
• Experience with CRM systems such as Salesforce, Spotio and Sales Rabbit considered as asset
• Experience in supporting field sales teams
• Strong interpersonal, communication and presentation skills
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Must hold a valid drivers license
• Diploma or degree in Business, Marketing or equivalent is considered an asset

The salary for this role is $50K to $55K, with a yearly eligible 5% bonus. Your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

• Generous time off: Start with 3 weeks of vacation.
• Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
• Retirement support: Company-sponsored RRSP matching program to help build your financial future.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way.  What are the next steps?

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.