Samsung Galaxy Consultant - Square One - Part-Time

It is an exciting time to be at OSL Retail Services, working for a people-focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to clients, customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. We're on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service, and long-term relationships are all built upon that foundation. We believe in great people doing greater things, every day. We are also a proud Platinum Winner of Canada’s Best Managed Companies (8 consecutive years).

You’re a tech guru. You’re hungry to master all knowledge on the latest technology and deliver awesome customer service. Of course, you’ll be asked to meet business objectives, and be a strong ambassador the Samsung Brand. You’re passionate and want to sharpen your skills to grow along with us in a fast, fun, high-energy work environment. Good thing you’re also an outgoing personality who plays well with others…we’re all about family.

• Pay is $22/hour + Exciting incentive programs

• Comprehensive health and dental plans
• Discounts on the newest wireless technology
• Great employee referral program
• Ongoing continuous training (online and in classroom) to support your personal and professional development
• Local, regional, and national career growth opportunities

• Reporting to the Sales Manager, the Galaxy Consultant manages the process of troubleshooting and diagnosing product errors on behalf of customers while solutioning their needs and requirements appropriately
• Demonstrate excellence in customer service and build relationships by educating consumers on how to use Samsung products effectively
• Making customer outbound calls as required to ensure they are knowledgeable on repair processes
• Liaise with Sales Managers to train staff on all areas surrounding repairs, warranties, trade-ins and returns
• Maintain productivity standards with regards to quality service, first time resolution and customer satisfaction
• Coordinate and provide support to executing in-store demos and scheduled events, supporting HQ initiatives and directing traffic during busy periods

• Minimum 2 years of retail experience
• Maintains knowledge on new technology and recent trends; tech-savvy with strong ability to diagnose and repair electronics products
• Will embody the Samsung brand in every interaction with customers and genuinely care about their individual needs
• Must have high level of interpersonal, communication and presentation skills to work with others, motivate employees and conduct training as required
• Possesses strong coaching and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
• Effective decision-maker and problem-solver with strong customer service orientation
• Ability to offer excellent service while achieving operational standards
• Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

• This position is for an active vacancy at the Samsung Experience Store in Square One.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com.