Samsung Operations Associate - Metrotown

It is an exciting time to be at OSL Retail Services, working for a people-focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to clients, customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. We're on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service, and long-term relationships are all built upon that foundation. We believe in great people doing greater things, every day. We are also a proud Platinum Winner of Canada’s Best Managed Companies (8 consecutive years).

Reporting to the Sales Manager, the Operations Associate performs a range of administrative and operational duties to support the retail business needs. The duties include day-to-day administration of back-of-house (BOH) retail operations, i.e. product shipping, managing records, merchandising, and general store support.

• Base hourly rate of $22/hr plus other perks
• Comprehensive health and dental plans
• Discounts on the newest wireless technology​
• Great employee referral program​
• Ongoing continuous training (online and in classroom) to support your personal and professional development​
• Local, regional, and national career growth opportunities 

• Assist with with a variety of administrative tasks such as store audits, and supplying ordering such as uniforms and business cards
• Innovating, refining & maintaining an efficient inventory control system
• Optimizing inventory visibility and maximizing inventory turnover
• Analyze inventory reports and make recommendations for improvements
• Plan and execute inventory counts and create clear execution plans with follow-up as needed
• Manage Live Demo Units and Fixed Assets for the store
• Be proficient in all technology and systems at the store
• Execution of shipping, receiving and general production
• Work closely with the reverse logistics team to facilitate product replacements and trade-ins
• Effectively implements planograms in order to optimize the store’s promotion and sales of wireless devices, tablets, accessories, home theatre systems, appliances, and services
• Maintain integrity of the Samsung Brand at all levels
• Lead compliance with all company policies and procedures including loss prevention and inventory management protocols
• Other tasks and responsibilities as assigned by the Operation Leadership team and General Manager/Store Manager
• Manage store build deficiencies through Service National

• Excellent communications skills, verbal and written
• Relevant experience in retail operations administration
• 1-3 years of experience in retail, and/or multi-unit operations
• Good organization and analytical skills
• Strong attention to detail
• Effective time management skills
• Ability to work in a fast-paced environment
• Self-starter
• Some experience with Microsoft Office Suite

• This position is for an existing vacancy at the Metrotown Samsung Experience Store.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com.