Director of Product, Payments

New YorkFull Timeexecutive

Product ManagementOtherHead of Product

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Overview

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,

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Product ManagementOtherHead of Product

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

About the Role

As the Director of Product for Payments, you will own the product vision and execution for Canary's payments platform. You'll operate at the intersection of fintech and hospitality, partnering with payment processors, managing PCI compliance, and delivering secure, frictionless payment experiences across mobile check-in, kiosks, sales and catering workflows, and international markets. If you thrive in a high-stakes environment and love direct P&L ownership of a critical area, this role is for you.

Own the end-to-end payments product strategy across the company. Define the multi-year vision that enables Canary to dramatically expand its Payments business.

Expand payment processor integrations to unblock Sales and Activation globally. Prioritize integrations based on addressable market, enterprise deal requirements, and international needs.

Build and scale payments infrastructure as a platform. Deliver capabilities like card-on-file, tokenization, fraud detection, chargeback prevention, surcharging, currency exchange, and reporting that all application teams can leverage.

Coach for outcomes, build payments domain expertise, and develop technical product leaders.

Orchestrate complex go-to-market motions with Sales, Partnerships, and Marketing. Structure payment processor agreements, enable the sales team on payment capabilities, and close enterprise deals where payments are a gating requirement.

Operate in a fast-paced, high-accountability environment. Make pragmatic build vs. buy decisions, ship MVPs to validate hypotheses, and iterate based on customer feedback and payment data.

6+ years in product management, including at least 3+ years in payments.

Deep understanding of payment processing ecosystems: acquirers, processors, gateways, tokenization, PCI compliance, interchange economics, and payment methods (cards, ACH, wallets, bank transfers).

Track record of building and scaling payment products from 0 to 1 and at scale, with measurable business impact (TPV, revenue, margin improvement).

Experience navigating regulated environments and complex technical integrations with payment processors and PSPs.

Strong product judgment for balancing security, compliance, user experience, and commercial outcomes in payment flows.

Proven ability to drive enterprise deals where payments are a critical component. Experience with Vertical B2B SaaS is a strong plus.

Technical fluency to partner with Engineering on payments infrastructure, API design, event-driven architectures, and fault-tolerant systems.

Comfortable operating in a fast-paced, high-growth environment with evolving priorities and competing stakeholder needs.

Bonus: Experience with international payments, chargeback management, fraud prevention, or sales and catering / events management software.