BA - Conversation Banking (Chat)

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

We believe that diversity of people and perspective gives us a competitive advantage.

Experience Level: 8-20 Years 

Locations – Pune / Bengaluru / Hyderabad / Gurugram / Chennai/ Mumbai

Notice period – Immediate - 30 days only

Mandate Skills – 

• Role/Function: Business Analyst, BA, Conversation Banking BA, Chat BA, Conversational AI BA
• Domain/Capability: Chat on Digital Journeys, Conversational Banking, AI Chat, Chatbot, Voicebot, Digital Banking Journeys
• Tech/Platforms:
• Skills: Agile, Jira, Confluence, NLU, Customer Experience, Digital Transformation

Please see JD below:

• Strong experience working on Chat-based digital journeys across mobile and web platforms.
• Hands-on exposure to Chatbot and Voicebot implementation leveraging AI/Gen AI technologies.
• Knowledge and practical experience with NLU (Natural Language Understanding) platforms, such as:
• RASA
• Google Dialogflow
• Poly AI
• Sierra
• Dyna (or similar platforms)

• Relationship Manager (RM) chat channel experience (e.g., WhatsApp, WeChat, or other messaging channels).
• Exposure to Genesys Cloud contact center integration.

• Strong business analysis skills, including requirements gathering, user story creation, backlog refinement, and Agile ways of working.
• Ability to collaborate across Product Owners, Digital Product Managers, UX teams, and technical delivery teams.
• Excellent stakeholder management, communication, and problem-solving skills.