Delivery Coach

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

We believe that diversity of people and perspective gives us a competitive advantage.

Experience : 10-22 Years

Job Location : Bangalore/Chennai

Notice Period: 0 - 30 days

JD:

• The Senior Delivery Coach drives our aspiration as a Bank to excel at delivering value to our customers and improving the ways of working of our people and teams. The role is an outcomes-driven transformation partner to delivery teams (Hives, Squads, Expertise Teams) that drives continuous improvement of delivery performance measured via OKRs, DORA, Flow Metrics, Resiliency, etc.

  To be successful in the role, you must have (1) courage to call out gaps in our ways of working and constraints to our Flow of Work, (2) use data and insights to analyse and highlight the issues, (3) align improvements to clear business outcomes, and (4) use a variety of practices and tools in your arsenal to solve them.

  • Steer the transition of teams to a Product Delivery Organization that builds and maintains its products, services, and capabilities, and embed high performance culture and continuous improvement on delivery productivity and ways of working. • Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value • Challenge and steer improvement of processes, governance, team design, org structure, funding models to improve delivery performance, productivity, and efficiency • Continuously align ways of working within and across teams to deliver on Objectives and Key Results, improvement of KPIs, and realizing efficiencies • Lead process improvement initiatives with a clear business case through various tools (A3, Kaizen, Improvement Kata, Process Reviews, etc.) • Be the change – model the agile mindset, values, and principles of team ownership and shared accountability, skin in the game, and striving to do better every day. • Train, coach, and mentor leaders and teams on key principles, practices, and ways of working of a Product Delivery organization (customer collaboration, direct feedback, iterative development, product discovery, shift-left and x-by-design, etc.) • Speak up and proactively flag gaps and deviations to the key principles, ways of working standards and reference models as a Product Delivery organization, and steer execution of improvement plans to address them • Provide data-driven analysis and improvement opportunities on delivery productivity, and work with leaders and teams to address them

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.