PM - Channels Contact Center Automation

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

We believe that diversity of people and perspective gives us a competitive advantage.

Locations - Pune / Bangalore / Hyderabad

Experience: 8-15 Years

Notice period –Immediate

L1 Interview –Project/Program Manager skills + Banking Domain + Channels and Contact center automation

Please see JD below:

• Lead PM with strong experience in Channels and Contact centre automation.
• Has strong and in-depth understanding of Program Governance & Benefits quantification and assurance
• Managing large and complex transformation delivery engagements as a Senior Project/Program Manager
• Good knowledge and handling of project and program management methodology and techniques.
• Experience in managing multi country/market engagements
• Should have extensive experience with Agile led delivery
• Managing risks and issues and taking corrective measurements.
• Coordinating the projects and their interdependencies.
• Strong leadership and management skills.