Quantum Prod Support

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

We believe that diversity of people and perspective gives us a competitive advantage.

We are seeking a Production Support Engineer to provide Level 1 (L1) support for critical Treasury and Financial applications, including Summit, Quantum, and other Treasury platforms. The ideal candidate will have strong experience in production support, batch monitoring, incident management, UNIX/Linux, SQL, and Oracle technologies within a banking or financial services environment.

• →Provide L1 Production Support for Summit, Quantum, or Treasury applications.
• →Monitor overnight batch jobs and start-of-day/end-of-day processes.
• →Identify, analyze, troubleshoot, and escalate production incidents within SLA timelines.
• →Execute and monitor batch jobs, UNIX shell scripts, SQL scripts, and Oracle stored procedures.
• →Schedule, maintain, and troubleshoot CRON jobs and job scheduling processes.
• →Support application releases, deployments, patch installations, and routine production activities.
• →Perform data uploads, process restarts, and batch re-runs as required.
• →Support daily operational activities and request fulfillment as per standard operating procedures.
• →Maintain production support documentation, operational checklists, and knowledge articles.
• →Record incidents, problem tickets, and service requests using JIRA, Remedy, or similar ticketing tools.
• →Coordinate with development, infrastructure, and business teams during production issues.
• →Prepare operational reports and monitor application performance and batch processing status.

• Experience supporting Summit, Quantum, Treasury Applications, or similar financial platforms.
• Strong experience in Production Support and Incident Management.
• Hands-on experience with:
  • UNIX/Linux
  • Shell Scripting
  • SQL
  • Oracle Database
• Experience in batch monitoring and job scheduling.
• Knowledge of CRON jobs and scheduling tools.
• Experience with JIRA, Remedy, or similar ticketing systems.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.

• Banking, Treasury, Capital Markets, or Financial Services domain experience.
• Knowledge of overnight batch processing and financial transaction workflows.
• Experience supporting production releases and operational activities.
• Familiarity with ITIL processes and service management practices.

• 3–7 Years of Production Support Experience.
• Prior experience in Banking, Treasury, or Capital Markets environments is highly preferred.