Patient Care Representative

What if your role could shape a patient's entire healthcare experience, starting with one call, one conversation, one moment of care? Capital Health Plan in Tallahassee, FL is seeking a full-time Patient Care Representative who thrives in a fast-paced, people-first environment. If you're passionate about helping others and want a role where your impact is felt daily, submit your application today!

As our Patient Care Representative, you'll earn a competitive wage. We also offer an excellent benefits package, including:

• Health coverage and dental insurance
• Health and dependent care spending accounts
• Short and long-term disability
• Major disability time off (MDTO)
• Retirement plan
• Life and AD&D insurance
• Voluntary life and AD&D insurance
• Paid time off (PTO)
• Employee assistance program
• SmartDollar

THE TYPE OF CANDIDATE WE'RE LOOKING FOR

Our ideal candidate meets the qualifications listed below:

• High school diploma or GED
• Clear and professional communication skills
• Strong attention to detail and ability to follow procedures
• Ability to learn and use electronic scheduling and medical record systems
• Ability to multitask while delivering courteous service

At least one month of related experience or training, healthcare or customer service experience, scheduling experience, familiarity with EHR systems, payment collection experience, and a commitment to patient safety are preferred.

If you can meet the requirements above, keep reading to find out what your day entails!

YOUR DAY-TO-DAY AS A PATIENT CARE REPRESENTATIVE

This is a full-time healthcare position with shifts that vary within standard business hours.

As our Patient Care Representative, you'll answer all calls, schedule appointments, and enter accurate information into the EHR, all while keeping provider schedules running smoothly. You'll welcome patients, assist with check-ins, collect payments, and ensure records are complete and organized. As you enroll them in tools like the Patient Portal and help manage messages, you'll keep communication flowing and care seamless.

ABOUT OUR COMPANY

We are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction. Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact. Join us!

TAKE THE NEXT STEP

If you're ready to bring your skills to a healthcare role where you truly make an impact, apply today! Our initial application process is quick, easy, and mobile-friendly, so you can take the next step in your career with confidence.

Must have the ability to pass a background check and drug screening test.