IT Support Engineer

📍 Brighton | 🏢 4 days a week in the office  

The Role

Join our IT team in Brighton as a hands-on Support Engineer working across Windows, Entra ID, Intune and Google Workspace. You’ll diagnose and resolve hardware, software and network issues, manage device lifecycle and user accounts, and support our ops teams with bespoke internal tooling. This is an on-site role (up to 5 days a week) with an on-call rota.

Day to day you’ll:

• Resolve IT support requests via Jira, Slack and in person, owning tickets through to closure within SLA.

• Build, configure and deploy devices using Intune and Autopilot; manage the asset register.

• Administer user accounts and access across Entra ID, Google Workspace and M365.

• Troubleshoot networking and connectivity issues alongside the wider IT team.

• Onboard new joiners with fully configured kit and accounts on day one.

• Support internal applications used by our customer operations teams.

• Maintain and improve IT documentation and processes.

About You

• Prior experience in a desktop or IT support role with a solid understanding of IT fundamentals.

• You genuinely enjoy helping people and can explain technical things in plain English.

•  Comfortable working with:

• Windows 10/11, macOS

• Entra ID (Azure AD), Intune and Autopilot

• Google Workspace and Microsoft 365

• Jira and Slack

• Solid understanding of hardware (ideally Dell laptops and desktops).

• Good at diagnosing problems methodically rather than guessing.

• Happy to travel between offices and work outside core hours when needed.

• Strong communicator, both written and verbal.

Nice to have:

• Exposure to SQL or data administration.

• Experience with OS patching or upgrade management.

• Awareness of IT security frameworks (ISO 27001, NIST).

• Familiarity with networking concepts (Cisco, Palo Alto).

• Relevant certifications (ITIL, CompTIA, etc.) are a plus but not essential.

Diversity & Inclusion 🌈

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.